Buffalo Wild Wings

Reviews

• SW

  Sajah Woods

  5 days ago
  5.0
  Just wanted to give credit to an excellent bartender on staff named Rhonda. She has great service and energy. This is my second time experiencing her service so she appears to be consistently great. Drinks and vibes were on point!
• XN

  Xavier Nava

  May 7, 2026
  1.0
  Order took 10 more minutes than supposed to and door to the kitchen was open and was able to see that the staff were joking around and taking their time.
• MM

  Mohammed Mebarek

  Apr 21, 2026
  1.0
  Wasting time bad stuff
• AB

  Allena Brand

  Apr 10, 2026
  1.0
  This location needs to be SHUT DOWN! It’s HORRIBLE! Waited in line for 10+ minutes and with and additions 10+ customers waiting for their order. NO ONE, and I do mean NO ONE came to the counter to let us know what was going on or to even greet us. I walked to the opening of the kitchen and asked for a refund and all of a sudden the manager Rachel came to the from explain that they were busy and had just received an order for 300 wings. Well someone could have stated that but I still want my money back. She said she couldn’t process the refund til 4am the next morning and it would take 7-10 days. Well the refund has cleared and account and it’s not in process and I’ve been calling the store since 12pm and there has been no answer! NONE AT ALL. I was able to speak with the GM of the store Chris who wasn’t helpful at all either. He seemed to not care by his tone and stated he was on vacation but still sounded very frustrated and still didn’t seem to care or even direct me to someone who could assist me while he was on vacation. I understand he’s on vacation but at least direct me to someone who can help versus saying you’ll figure it out when you get back on Monday! So unprofessional and I WILL NOT RETURN TO THIS LOCATION EVER! They shut the location in Rookwood down but clearly should have closed this location instead. I even called the 800 customer service number first and they wasn’t a help. Stating they didn’t have any supervisors available and they could add points to my rewards. NO I WANT MY MONEY BACK. THIS IS WHY I ALWAYS GONTO THE KENWOOD LOCATION! They serve better quality food and have better customer service. I only chose this location because it was closer to where I was at the time but I’ll drive the extra 10 mins next time so I don’t have to experience this! HORRIBLE AND TRAINING NEED TO BE PUT INTO PLACE
• JH

  Jackson Hall

  Apr 9, 2026
  1.0
  Service is terrible and took for ever. Needs new management for sure. Severely understaffed.

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