AD
Alicen Davis
Jul 18, 2026
I went through the drive through and ordered a large iced cookie butter, the same drink I get at least once a week, I never order different. I received my drink and it was NOT what I ordered. It tasted sugar-free, which I know because this is the second time this has happened, but the first time, they nicely remade my drink and it was good! This time, I went up to the walk-up window and stood there for 10 minutes while they just kept looking at me and goofing off. I don’t use that term lightly, they were screaming, hollering, dropping things, and just blatantly being unprofessional. The floor had at least an inch of water from all the ice everywhere along with trash. One girl that was filling cups with ice, dropped the ice scoop on the floor and put it back in the ice bin. She then dropped a cup into the water on the floor and then made a drink with it. DISGUSTING. Sadly, she knew I was standing there watching. She must not have cared. Finally, she said, “Sorry, do you need something?” I explained to her what happened with my drink and another girl came to listen. The second girl said she would remake it, no problem. The first girl then explained to me that it was MY fault because I must’ve ordered it sugar-free. I never get sugar-free or it wouldn’t have been an issue when I was given one. When I finally received my second drink, it was better, but NOT made correctly. It was obvious that these girls either don’t know how to make these drinks, or simply don’t care. They were even yelling “oops” and other things while making drinks, making it clear that they kept messing up but kept serving them. Like I stated previously, I get the same drink every time so I know when it doesn’t taste right. I was disgusted and frankly, disappointed with their behavior. If all customers knew how they were acting inside that building, I bet no one would come back. Childish and pathetic. I realize these are young adults working at this location, but if you are going to have a job, you are going to act right, and at least respectful. There should be a professional manager on-site to control these children if they aren’t going to be fired. I didn’t get their names, but the two girls acting out was one very short blonde girl, and then the one who remade my drink, a very tall blonde girl, both very skinny.