McDonald's

Reviews

• JJ

  jb_racing_37

  6 days ago
  1.0
  Was on my way home after picking up some groceries and decided to eat out instead of cooking. I placed a curbside order at 7:22 this evening. 10-15 minutes later, i get a notification saying my order was on its way out. 5 more minutes go by and nothing. I gave it benefit of the doubt with how many cars were in the drive thru when i rolled in. Another 5 minutes go by (total of 25 minutes since placing the order) and nothing. To make matters worse, not a single car was in the drive thru or curbside. For the next 10 minutes, more cars come and go and i even see some get attended to in the curbside. So finally after 35 total minutes of waiting, i march in. My order was sitting on the counter where the deliveries (doordash, uber eats, etc) go. Mind you, I selected CURBSIDE. So i grabbed my food and stormed out of there. What an absolute disaster and what waste of my evening. Lost my business already. I’ll stick to other locations around the area if i want mcdonalds from now on 👎
• RA

  Rich Adkins

  Sep 27, 2026
  1.0
  I placed an order through McDonald’s mobile app, and due to the fact that I am unable to get out of the house due to a disability. I have my wife to go pick up the order. I gave her the information that was provided to me through the app when she arrived at the Carlisle McDonald’s she was disrespected immediately. There was some person on the headset that was making weird noises and sounds and laughing and my wife asked why are you doing this and they said oh sorry someone else got my headset that wasn’t me. They told her on several occasions that her order was invalid. Told her to go home and get more information from me. she drove home. I gave her again. The information of the McDonald’s app provided me my name and the number along with it. She went back and this time she we come to fine was talking with the manager, and he told her several times it was invalid and that she needed to place the order through her own phone! This is like the third time in the past month or so that we have placed orders and Ben told the order number is Invalid and it has not been it clearly states that it’s the Carlisle Ohio location gives the order number we provide provided to them and they tell us we’re wrong so when I called the location and asked for the manager, the person on the other end of the phone said that’s me they never once offered their name I had to ask for it a few times they finally told me and I come to find out, they’re actually the general manager, and they said that the information was invalid. They couldn’t find it. It had not popped up on their screen. I said, how could that be when it shows clearly on my screen, your location and information to provide you because I am there and he said well it didn’t pop up for us, but your food is made now I said cancel my order. He said sorry the food’s already been made it cannot be canceled. You’ll have to go through the app so I went through the app. It says it cannot be canceled. I call him back and he said well. I can cancel it for you but the only way I can do that is if you come into my location, which I will not do we have been treated so miserably at this new location in Carlisle I will never step foot back into it again. I will not use our services we have lived in Carlisle for 30 years. We have used all of the services that are here available on Central and never been treated so rudely as we have been by this new location of McDonald’s to have a manager that knows or a general manager that knows that they have staff that are making fun of people over their headset because he said to me I know we have issues with our staff so he acknowledged it, but he has done nothing about it. That’s sad so now I’ve gotta find another way to get my money refunded to me since he said he will not refund it unless I come into his location, which will never happen.
• VV

  Vincent Vitale

  Sep 11, 2026
  4.0
  The people who work here are always super nice. The service is always quick and accurate as well. It’s a breeze to order on the mobile app. I love the fact this location was built. When I want a cold refreshing pop I can go down my street now and grab one here. I’m very pleased with my trip this morning and will definitely be returning. Gotta support my home town!
• MM

  Mictlan

  Sep 4, 2026
  2.0
  !!Would not recommend right now!! I've been here a few times since they opened in July, and I also know someone who works here. In just that short amount of time they've already gone through 3 general managers. Thats a lot of turnover for a brand new place. My biggest issue is the cleanliness. There is a pretty bad fly problem inside. You can see fly spots on the walls, monitors, and other surfaces. I've also seen flies landing around where food is being prepped and fried. Once you see that, it kinda makes you not want to eat there. The staffing situation is pretty bad too. Breakfast, lunch and dinner they are pushing hard for fast times and still can't keep up. Overnight is even worse. It's basically a skeleton crew and you can see the standards drop. From what I've seen myself and what I've heard from people who work there, things like rotating product and getting rid of expired stuff aren't always being done like they should be. Call offs and no call/no shows happen alot too, and it seems like there isn't much they can do about it because they are already so short staffed. Morale doesn't seem great either. The crew isn't even allowed to park their own cars in the lot, even when there are plenty of empty spaces. None other locations around here do that. They treat employees like they're replaceable, but then can't keep good people. The few good employees they have look completely burned out. The building itself is brand new and the location is good. Thats about the only positive I can really give it right now. Hopefully they can get the fly problem, staffing, cleanliness and overall management under control. Until then, I wont be back.
• AG

  Ashleigh Golomski

  Aug 29, 2026
  1.0
  Edit to update they didn't even give me the full refund doordash said they would be giving me. I ordered through the McDonald's app so the refund came from them. I ended up paying $28.75 for 5 hashbrowns, a large coke, and a chocolate milk. My order completely disappeared from McDonald's app so there's no way to even report this. I've been giving them some grace being a new store but my goodness they seem to mess up every time we've ordered here. Ordered a delivery order today $55 dollar worth of food and only received 5 hash browns and 2 drinks. Called up there and they said my other bag was still there and I could come get it...it was not still sitting there. They remade the food and I got home and my 2 big breakfast meals didn't have the hotcakes in them. Just a completely frustrating experience in every way. I'll drive out of the way to one of the franklin locations from now on.