I'm pretty much a regular,,stop for my iced coffee every day before going to work,,well that came to a stop as of now,,3/30/26,,never a problem til that day,,I'm thinking the one working the drive thru was new I never seen her before,,I use tap to pay and I understand the machine won't reach all I asked was for her to turn it so i could reach it,,and for some reason took offense to that,,,all she kept saying was please,please,please lol everyone else at that location knows to turn it towards the customer