Could not scan at the Mobile order area and was told I couldn't get my food until I did. I did not move out of the drive until I received it and was meet with rudeness and not what I have come to expect at Chick Fil A. This location will not change my mind of what I have come to expect 99% of my interactions with Chcik Fil A but will not be back to this one.
BS
Bryan Santiago
5 days ago
Honestly, one of the worst experiences I’ve had. The wait time was ridiculous, and when the food finally came out, it was COLD. How do you make people wait that long just to serve them food that isn’t even hot? This is supposed to be FAST FOOD, not a sit-down restaurant with an hour-long wait. The whole point of fast food is convenience and speed, but apparently neither of those matters here.
The service was disappointing, the wait was unacceptable, and the food wasn’t even worth the time spent waiting for it. If I wanted to wait forever for cold food, I would go to an actual restaurant and at least expect a better experience.
Management seriously needs to get things together. Long waits and cold food are unacceptable, especially for a fast-food place. Definitely not an experience I’d want to repeat, and I wouldn’t recommend this location to anyone based on my experience. Complete waste of time and money.
Can’t tell you how excited I was for this place to be built, then the quality and service just hit me in the gut. Your food put my stomach in knots and your staff need to all be retrained and atleast need to fake a smile, look happy to be there. When I tell you to keep the change, a simple thank you would have went a long way. Now I am going a longer way to avoid this building at all costs. Such a shame.
Poor management and poor service. My order was sent to an outside table and left open, where it was touched by other customers. When they realized the problem, they took that food from the outside table and brought it to me.
I questioned that the food had been touched, and the manager lied, saying she replaced the food. But the fries and hamburger were cold. The manager also made my milkshake incorrectly.
If a new employee makes mistakes, they are probably still in training. But when the manager makes an obvious mistake and purposely lies to the customer, it says a lot. On top of that, there was no toilet paper in the restroom! This is the worst Chick-fil-A I have ever been to.
I won't rate anything just 1-stars because the place is still fairly new. But this is a HUGE let down, Chick-fil-A is a place we like to eat at and was on a semi frequently basis, for us. So having a location in our town cut down on the extended car rides. Or so we had hoped. We went in and placed our order at the counter, like we always do at a Chick-fil-A restaurant. The girl at the counter wasn't paying attention and thankfully didn't mess our order up. But if she had been more concerned about waiting on customers instead of chatting up another patron who was leaving it would have been great. The food was below subpar however, I think it might be the worst meal we have had at Chick-fil-A. The food was barely lukewarm, it was oily and honestly it was just so unappealing. The restaurant itself was dirty, tables left uncleaned, trash bins overflowing. Just really not to the standards Chick-fil-A usually has. Hopefully with time things get better, but it looks like we'll still be driving the distance to get our Chick-fil-A fix.