Snag emerged as a direct response to the exorbitant fees and long wait times that plagued the existing delivery services. We recognized that many college students were compelled to abandon the idea of delivery entirely and resort to inconvenient walks to the closest convenience store. Driven by a shared frustration, we set out on a mission: to establish the fastest delivery service available, all while ensuring affordability. Our focus is to redefine the industry by providing unparalleled speed and convenience to our customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.