MJ
Megan Johnson
5 days ago
I used to absolutely love this Dunkin’ and it was always my favorite location, but unfortunately, the quality of service has really gone downhill.
I understand that restaurants get busy and that staffing shortages happen. I can be patient when things run behind, especially during rush hours. However, it seems like this location is constantly overwhelmed, even when there appears to be plenty of staff working. It can take 20–30 minutes just to get a drink just for it to be comoletely incorrectly made, and unfortunately, the wait times aren’t even my biggest complaint.
The other day, I ordered a bagel with cream cheese. Cream cheese costs $2.30, which is more than the bagel itself, and there was barely enough cream cheese to cover it. I’ll be attaching a photo because the amount provided was honestly ridiculous for what they charge.
My biggest concern, though, is food safety. This morning, I witnessed a customer complain that his iced coffee wasn’t sweet enough. After he had already drunk from the straw, an employee took the drink, removed the lid, added more sweetener, and stirred it with the same metal spoon used to stir other customers’ iced coffees. The customer then drank directly from the rim of the cup, complained again, and the employee repeated the process with the same spoon.
When I brought up my concern, the employee explained that they only take the lid off before stirring the drink. However, the issue isn’t whether the lid is on or off. The customer had already been drinking from the cup, meaning the drink and the rim had been exposed to his saliva. Using the same spoon afterward to stir other customers’ drinks raises a serious cross-contamination concern.
I used to work at Dunkin’, and from my understanding, drinks that customers had already consumed from were not supposed to be taken back and stirred with shared utensils for this very reason. I understand that employees are trying to accommodate customers and get orders right, but there needs to be a safe and sanitary way to handle these situations.
It’s disappointing because this genuinely used to be my favorite Dunkin’ location. Between the excessive wait times, the lack of consistency with orders, the amount of product provided for the price, and now the food safety concerns I witnessed, the experience has become frustrating. I know busy shifts can be difficult, and I’m not expecting perfection, but I do expect reasonable service, fair value for what I’m paying, and proper food-handling practices.
I really hope management takes these concerns seriously because this location used to be so much better, and it’s disappointing to see how far it seems to have fallen.