Arby's

Reviews

• MP

  ms peoples

  Sep 1, 2026
  1.0
  Pulled up to the drive-through menu at 9:20 PM one the parking lot is dark too. I pull up to order and the menu is not even illuminated. It’s pitch black I proceeded to ask the girl hey what’s going on with your menu? I’m not about to get out of my car to look at the menu she replies oh it’s on a timer what type of timer is it on? It’s pitch black the sun‘s gone down. I can’t see. I pulled off. Can’t even see the menu to order food. She didn’t seem to really care won’t be back.
• BM

  Brad Memmer

  Aug 31, 2026
  1.0
  Coworkers gossiping in front of me while I'm waiting for anyone to acknowledge me or take my order. Only person who seemed interested in helping me was Jill. Thank goodness y'all have someone like her to help.
• MO

  Michael O

  Aug 4, 2026
  1.0
  ★☆☆☆☆ Very disappointing experience. I frequent this Arby’s regularly, and my order history in the app would show that this isn’t a one-time visit. Unfortunately, this visit was by far the worst I’ve had. The employee I dealt with was unprofessional and disrespectful from the start. When I asked for Arby’s sauce, she rolled her eyes and slammed the window shut with an attitude like I had just asked her to solve world hunger. She then came back with some, but while handing it to me, several packets were dropping onto the ground. When I got home, my food was cold, and to top it off, every single one of the Jamocha Shakes I ordered was made incorrect, they were all vanilla instead of Jamocha. I tried giving the restaurant an opportunity to make things right by calling, but no one ever returned my call. I also followed up by emailing customer service, hoping for at least some acknowledgment or assistance, but I never received any help or resolution from them either. That lack of response was just as disappointing as the original experience. I understand mistakes can happen, but when you combine poor customer service, cold food, multiple incorrect items, and absolutely no follow-up even after reaching out through multiple channels, it’s hard to justify coming back. I’ve spent a lot of money at this location over time, but this experience has me seriously questioning whether I’ll return. I hope management takes customer feedback seriously because this location is capable of doing much better.
• AW

  Austin Wolfe

  Jul 31, 2026
  1.0
  Kinda rude but what made me put up a review is the half filled large French fry and half filled medium French fry
• KW

  Kamae Wolf

  Jul 14, 2026
  2.0
  Went to Arby's tonight. Ordered $50 worth of food for my family. Sliders were on sale so we got 4 in our order. I was halfway home when I realized they made buffalo sliders. I went back to the store, asked them to correct my order and they did. I tried to give the sliders back and the girl said they couldn't take them. Ok fine. Mistakes happen. I never said a cross word about screwing up the order, I just can't eat spicy food. So the girl at the window hands me the the sliders then SLAMS THE WINDOW SHUT AND LOCKS IT. Now, really. I was understanding. Mistakes happen. I said nothing about it at all in fact and just asked for the right food. The service at this location has definitely gone downhill. That was unnecessary. You know what else is unnecessary? My patronage.