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Brand Certified

Chipotle Mexican Grill

3.2
(191 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
474 Old Country Rd, Westbury, NY
11590, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.2
191 reviews
5 stars
82
4 stars
18
3 stars
11
2 stars
13
1 star
67
  • AB
    Ayush Bhasin
    May 7, 2026
    1.0
    Undercooked rice
  • IL
    Imani L
    May 1, 2026
    1.0
    Apparently Racism runs rampant at this location. I filed a complaint a month ago(please see below). It took the owner 3 weeks to get back to me to no avail. The owner never reached out to me or took any accountability to rectify the issue. Ive escalated this matter and look forward to rectification!
  • CG
    Christine Green
    Apr 10, 2026
    1.0
    What happened to Chipotles? First your customer service is very unprofessional. I am not happy with my service and plan on taking this further up the chain of command. This is the worst Chipotle and believe me I wasn't the only customer who vowed to never return back. This is my second complaint to Chipotle and it happened to me at another Chipotle. I will go elsewhere for my Mexican food. With all that's going on in the world. The last thing we need is to feel uncomfortable while out trying to have a decent time and meal.
  • IL
    Imani L
    Apr 5, 2026
    1.0
    On 3/23/2026 at 8pm I placed a mobile order to avoid any bad experiences only for my experience to be worse! I came in waited near the mobile section which was empty, i informed the gentleman i was waiting for my mobile order which he did nothing. The short Latina woman working the mobile order station screamed at me telling me to go to the other side for no apparent reason! Meanwhile the store was almost empty, and I said absolutely nothing to her. If this is how she speaks to customers I can only imagine how she speaks to her employees. I will never return to this location ESPECIALLY if your employees are going to be rude and racist! I look forward to hearing back regarding this terrible embarrassing experience!
  • TC
    Tyler C
    Mar 29, 2026
    1.0
    All garbages overflowing, tables so dirty, dirty floor, messy soda counter. Disgusting. I got super small portions than most Chipotle's, the workers were clueless, literally said "I hope I can" to folding a burrito. Never going to this location EVER again.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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