SC
Stacey Cabildo
5 days ago
I genuinely wanted to like this place, but unfortunately, after repeated issues with both the service and the accuracy of my orders, I’ve decided to stop coming here.
The food itself isn’t bad, but the customer service has been disappointing, and my orders are incorrect far too often. These aren’t complicated requests, either. Ordering a toasted bagel with cream cheese and receiving it untoasted, or ordering a bacon, egg, and cheese with salt, pepper, and ketchup and receiving it without any of those condiments may seem like small mistakes, but when they happen consistently, it becomes extremely frustrating.
What bothered me most, however, was the way I was addressed during my most recent visit. I was greeted with, “What can I get you, sir?” despite clearly being a woman. I corrected the employee, yet I was called “sir” again afterward. At that point, it felt disrespectful and insulting rather than like a simple mistake.
After repeatedly receiving incorrect orders and experiencing service that has often felt unwelcoming, I no longer feel comfortable giving this location my business. I hope management takes these concerns seriously and works on improving both order accuracy and the way customers are treated.