This Chipotle location needs to be shut down or completely cleaned house from management to staff. I have NEVER experienced such a consistently disgusting, poorly managed restaurant.
Every single time I come here, there is confusion, incompetence, and employees acting like they have absolutely no idea what they’re doing. But today I witnessed something that was completely unacceptable: employees were literally putting their hands through their hair, scratching their scalps, and then going RIGHT BACK TO HANDLING FOOD. 🤮
How is this acceptable in a restaurant?! If you are handling food, KEEP YOUR HANDS OUT OF YOUR HAIR and follow basic food-safety and sanitation practices. I should not have to stand there wondering what an employee has touched before touching the food that is being served to me.
And the entire store was disgusting and completely unprepared. There was STILL AN HOUR before closing and they were already out of everything — no chips, no napkins, multiple food items unavailable, and apparently nothing stocked or prepared. What kind of operation is this?
Then I watched an employee in front of me decide to give another customer extra food and free items. Employees should not be deciding who gets special treatment or changing portions whenever they feel like it. If there are company policies for portions, discounts, or complimentary food, FOLLOW THEM.
This isn’t one bad day. This is a PATTERN every single time I come here: filthy, disorganized, poorly trained employees, horrible customer service, no urgency, no preparation, and absolutely no pride in the food they are serving.
CHIPOTLE CORPORATE — YOU NEED TO INVESTIGATE THIS LOCATION.
The employees need to be retrained, management needs to be held accountable, and honestly, I don’t know how this location is still operating like this. A restaurant should not be running out of basic supplies an hour before closing, and customers should NEVER have to watch employees touch their hair and then handle food.
I am completely done spending my money at this location. Chipotle has failed miserably here, and corporate needs to step in before someone gets seriously sick.