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Brand Certified

Chipotle Mexican Grill

2.5
(343 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
1838 Empire Blvd, Webster, NY
14580, United States

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 1838 Empire Blvd in Webster, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

2.5
343 reviews
5 stars
85
4 stars
39
3 stars
20
2 stars
28
1 star
171
  • DL
    Dessórdi Peres Leite
    5 days ago
    1.0
    After a long day at work, I stopped at Chipotle expecting a healthy, satisfying meal. Instead, I had one of the worst dining experiences. Half of the protein options were unavailable, and my bowl was mostly dried rice, a small amount of dried black beans, salsa, and crema. The food was poorly prepared and very disappointing. Definitely not the quality or experience I expected from Chipotle.
  • CA
    CEO Alwai
    Aug 5, 2026
    1.0
    Closed at 8pm is horrible. Close the whole location down for good
  • EM
    emily mac
    Jul 15, 2026
    1.0
    Workers don’t care to give you hot food, everything is cold. Interesting how rude they can be too. Really not sure how management is taking care of this but people who are going to disrespect others should not be working in service! Waited in the drive through for 45 minutes so that’s an issue in itself.
  • AE
    Amanda Estes
    Jul 13, 2026
    1.0
    This Chipotle is the absolute worst. Our family has made multiple attempts at going to this location since it’s so close. The place is almost never open with employees inside or there is a sign on the door that the are closed because they don’t have enough staff. The final straw was when we placed a catering order for our daughter’s birthday over a week in advance. They waited till half enough before our party started to tell us they didn’t have enough employees to fulfill the order and canceled it. Then had the nerve to say it was our responsibility to call other local chipotles to pick up the order. Which ended up with everyone telling us no. To management, don’t bother writing on this that you would love to reach out about our experience. My family was treated with such disrespect. I just want other people to know how awful this location is and avoid it at all costs.
  • TB
    Taylor Bassett
    Jul 12, 2026
    1.0
    We’ve given this location numerous tries, but consistently have issues. They are often out of critical ingredients or they are old and dried out. My orders are often incorrect and we’ve gotten gamey meat before. The staff is also often rude or unresponsive. We got a quesadilla thinking “it’s only 2 ingredients, they can’t mess it up” but it was totally burned and black on the bottom and tasted like ashes. Disappointing!

Brand Certified Facts from Chipotle Mexican Grill

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Certified August 09, 2026Yext Knowledge Graph
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