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Acai Bowl/smoothie bowl with NUTELLA®, fresh fruit and granola and chia seeds
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Tropical Smoothie Cafe

3.8
(39 reviews)
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Business Details

2540 Vestal Pkwy E, Vestal, NY
13850, United States
(607) 258-8170
https://locations.tropicalsmoothiecafe.com/ny/vestal/2540-vestal-pkwy-e
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About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® in Vestal makes eating easy breezy with refreshing, made-to-order smoothies, wraps, flatbreads, 'dillas and bowls. From popular picks like the Island Green® smoothie and Acai Bowls, protein packed options like the Peanut Paradise™ smoothie or PB Protein Crunch Bowl, to limited-time seasonal optionslike Toasted Snack Rolls and the Watermelon Mojito® Smoothie. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in your day – perfect for breakfast, lunch or dinner. Eat some good!™ *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
2540 Vestal Pkwy E, Vestal, NY
13850, United States

Hours

Monday7:00 AM - 9:00 PM
Tuesday7:00 AM - 9:00 PM
Wednesday7:00 AM - 9:00 PM
Thursday7:00 AM - 9:00 PM
Friday7:00 AM - 9:00 PM
Saturday8:00 AM - 9:00 PM
Sunday8:00 AM - 9:00 PM
7/4/20268:00 AM - 9:00 PM

Menu

1 menu · 88 items

Explore offerings from Tropical Smoothie Cafe on 2540 Vestal Pkwy E in Vestal, with popular featured products, toasted snack rolls, digital exclusives, and breakfast available at this location.

Menu

88 items

Reviews

3.8
39 reviews
5 stars
23
4 stars
3
3 stars
1
2 stars
6
1 star
6
  • AD
    A D
    Jun 25, 2026
    2.0
    My wife and I brought our two daughters and their two friends to Topical Smoothie and Cafe located in Vestal NY on Saturday June 13th 2026 at about 1215 to celebrate our daughter's birthdays. I had previously been to this restaurant and had a positive experience so that is why we chose this restaurant for this occasion. On June 13th 2026 we ordered approx. $100.00 worth of food and drink. When the order came out we noticed a food item in our bag that had a label on it for an "online order" with someone else's name on it. I brought it back to the cashier and explained that item was in our bag. They took the item back and thanked me. A moment later my wife notified me that one of the items we ordered for our daughter was not in our bag. I notified the cashier of this. The staff then began discussing it at which point a female employee named "Kaitlyn" came out from the food prep area and insisted we didn't pay for the item and that was why it wasn't in our bag. I explained how that couldn't be possible since my daughter had gotten the side (a banana) that came with her sandwich as it was ordered as a meal and that she had also gotten her drink. Kaitlyn was very defensive insisting we didn't pay for a sandwich despite my daughter getting her side... but then switched her story stating she made a flatbread and we had gotten a flatbread instead. I advised her that we hadn't received a flatbread as there was no flatbread in our bag and that she could look at our table where the kids were eating and see there was no flatbread. Kaitlyn stated "I made it myself I know you got it". I tried to explain how we had gotten another item in our bag for an "online order" and I had returned it to the cashier (thinking that was where the mix-up was) at which point Kaitlyn told me she "wouldn't deal with my yelling". I was speaking loudly because the restaurant had very loud music playing and about four blenders making smoothies and it was very loud in the restaurant but I was not yelling nor did I ever say anything rude or offensive. This statement from Kaitlyn did frustrate me as did her lack of customer service. Kaitlyn told us the only way we could get a sandwich for our daughter was to pay for an additional one. I walked away and my wife purchased another sandwich for my daughter to end the issue. This whole incident left such a bad taste in all of our mouths. I had been to this restaurant one other time and had a wonderful experience and this experience was the total opposite. Kaitlyn was so rude and disrespectful. She walked around with a miserable look on her face the entire time before and after our interaction with her. She blamed us for the restaurants error and offered no apology or effort to make it better. I called the restaurant on Monday June 15th and spoke to a manager "Justina" and advised her of our issue. She advised she would speak to the employee and I would get a call back from the District Manager and/or Franchise Owner in the next day or so. As of this post, I have not gotten a call back from anyone. I feel this entire issue was dismissed. We were double charged for our food... treated disrespectfully by Kaitlyn and the restaurant took back food that was given to me in error (the online order that was placed in my bag) which they should not have done due to health and sanitary codes since it was already in the dining room. This is a new restaurant in our area and I feel bad that this is the experience the community is being given. **Update - Business has responded to other reviews I've left with other platforms with a generic email to send a complaint to... but prior to leaving any reviews at all I had emailed that email address several times to no avail... There is just no resolution from this business**
  • AM
    A M
    Jun 24, 2026
    5.0
    Great place to get wraps, sandwiches, smoothies. Every choice will provide you with protein(s) & other ingredients that are good for your body.
  • CG
    Chad Gorman
    Jun 6, 2026
    2.0
    There are several food items I seek out to do reviews on, and Açaí bowls are one of my top focuses. I was happy to find this Tropical Smoothie Cafe as I was passing through Vestal. I hadn't been to one of these establishments in many years. For the review: I ordered an Açaí Bowl and an Bahama Mama bowl. I was very disappointed in both, especially the Açaí bowl. Both bowls came clearly pre-made, and were not close to being fresh. (don't take my word, see the pictures). The flavor of the actual base of either bowl was very dull, and it did not appear as though any of the fruit was very fresh either. The size of the bowl itself, for the price (>$10), was quite small compared to other places that I've have reviewed (see my other reviews) I'm not sure if there's any other local açai bowl places, but I will be skipping this establishment, and will likely seek out different place to try on my next time in the area.
  • EW
    Emma Weseman
    Jun 6, 2026
    5.0
    Absolutely love the food and smoothies and how fast they are at making it and delivering too!! They are always so busy so I am not always greeted but idc about that really. Me and my coworkers are obsessed with tropical smoothie 😍
  • BM
    Bruce Maine
    Jun 3, 2026
    3.0
    Worse service ever!!! 4 people on duty not one greeted me or the customers came in after me all just busy doing other things that could wait. They all just look at me like they have to actually interact with a human and didn’t want to. Also I was the only one in the store for 5 min before someone else came in. Finally one worker Maui ask the people behind if they are ready I told him nicely I’ve been waiting and they apologized. He was the only nice one the other look like they don’t want be there ordeal with people just fill online orders , also once I got on the road I took a sip of my smoothie blueberry and tasted like water down ice no flavor what so ever. first time going here not sure I’ll come back sadly. Was disappointed as was excited we finally got a smoothie place in vestal
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