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McDonald's

3.1
(1,458 reviews)

Business Details

171 N Genesee St, Utica, NY
13502, United States
(315) 797-5486
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 N Genesee St, Utica, NY
13502, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 171 N Genesee St in Utica, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,458 reviews
5 stars
411
4 stars
274
3 stars
231
2 stars
153
1 star
389
  • DP
    Debbie Portillo
    1 day ago
    3.0
    Hace dos días ordene en línea la persona que me atendió super amable y atento cuando llegue a mi casa me hacía falta 4 ordenes de chicken Nuggets y dos papitas fritas , son muy amables los trabajadores pero les falta poner atención cuando preparan la orden
  • BL
    Beth Lovegrove
    5 days ago
    1.0
    I went inside and ordered a 6-piece nugget meal at the kiosk. After waiting 10 minutes with no acknowledgement from the front counter staff, I asked for an update. The employee responded, "Oh, I didn't think you'd still be here waiting." She said she'd grab my food in a second, but instead walked away to get cups and continued doing other tasks. She seemed completely unaware of what was going on and all over the place, while I was still standing there waiting. A second employee then asked if I'd received my food. When I said no, she immediately grabbed my order, which had already been sitting there waiting. In total, it took 16 minutes to receive a simple meal, so the delay clearly wasn't the kitchen's fault. To make matters worse, the nuggets and fries were both cold and stale from sitting there. No one apologized for the wait or seemed concerned, and there were several other customers still waiting on their orders as well. I understand places get busy, but simply acknowledging customers, communicating delays, and making sure food isn't left sitting before it's served are basic expectations. Overall, this was the worst McDonald’s experience I’ve ever had.
  • JR
    Joseph Riddle
    5 days ago
    1.0
    My chicken sandwich was completely inedible. Couldn’t ask for money back because it was to go. Never got the sauce they charged me for; had to go in and request. McFlurry machine broken, out of Sprite (?) and medium cups. The corporation should look into the franchisee of this place; responsibility lies with them, not the employees.
  • MH
    Maureen Hopper
    Jun 20, 2026
    1.0
    Drove up to the drive thru. Started to give an order and the person disappeared. Waited about 15 minutes before we realized they didn't want to take the order. You could hear his whole personal conversation through the headset. This was at 2am. After reading the reviews I would NOT recommend coming here during the night shift.
  • DV
    Dominick V.
    Jun 2, 2026
    1.0
    The McDonald’s I grew up going to has finally become a dump. The last two visits were enough for me, and I’m done going there. On my previous visit, the cook smashed my Quarter Pounder to death so whoever was cooking didn't have to wait for it to finish cooking the normal way. When I went back to complain, the employee at the window started arguing with me about not having a receipt. Really? A Quarter Pounder sitting in a Quarter Pounder box and the first question is, “Where’s your receipt?” Not I am sorry, and will will make you a new one... I can't help you without a receipt. The amusing thing is, they don't even ask if you want a receipt. . At that point, I was looking around for a hidden camera. Was this some kind of TV prank? Or was someone rehearsing for a Saturday Night Live skit? Never in over 50 years have I ever gotten a burger for McDonalds that looked like this. And this goof was trying to tell me thats the way a Quarter Pounder looks. As for today’s visit, there was no “hello,” no “thank you,” nothing. The employee simply stuck his hand out with my order, I took it, and he immediately shut the window. Companies keep trying to save money on labor, and this is the kind of customer service you end up giving your customers. With the end result "I WILL NEVER RETURN TO YOUR RESTAURANT AGAIN. As for my order, they say a picture is worth a thousand words, so I’ll let the picture do the talking. This was suppose to be a Big Mac.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's Utica location?

McDonald's Utica is open 24 hours every day for dine-in service.

During what hours is the delivery service available at this McDonald's?

Delivery service is available from 6:00 AM to 10:30 PM on Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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