Step back in time at Herbie's Burgers, Troy's newest destination for classic American burger culture with an 80s New Wave twist. Since April 2023, this restaurant has been serving up organic, grass-fed smash burgers, hand-cut fries, and creamy milkshakes. Every element, from the house-made sauces to the daily-prepared fries, is crafted with high-quality, local ingredients and scratch-made recipes. Herbie’s delivers a unique and nostalgic dining experience right in the heart of downtown Troy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.