Paula's Donuts® will provide the best quality donuts and pastries in the greater Buffalo area. In conjunction with this they will be served in a clean environment with friendly, courteous service. Our donut shop is family-oriented with the premise that customers must receive the best value for price paid. This policy assures our customers the very best product for their distribution.
In carrying out our daily business, we will continue to:
-Treat our employees with respect and fairness
-Work with the knowledge that "our customers are our future"
-Be a respected business in the community
With this commitment we will achieve our goals not only for our business, but also for the betterment of the community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.