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Paula's Donuts

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About

Donut ShopBagel ShopCoffee ShopDessert Shop
Paula's Donuts® will provide the best quality donuts and pastries in the greater Buffalo area. In conjunction with this they will be served in a clean environment with friendly, courteous service. Our donut shop is family-oriented with the premise that customers must receive the best value for price paid. This policy assures our customers the very best product for their distribution. In carrying out our daily business, we will continue to: -Treat our employees with respect and fairness -Work with the knowledge that "our customers are our future" -Be a respected business in the community With this commitment we will achieve our goals not only for our business, but also for the betterment of the community.

Location

Paula's Donuts
2319 Sheridan Dr, Town of Tonawanda, NY
14223, United States

Hours

Monday7:00 AM - 5:00 PM
Tuesday7:00 AM - 5:00 PM
Wednesday7:00 AM - 5:00 PM
Thursday7:00 AM - 5:00 PM
Friday7:00 AM - 5:00 PM
Saturday7:00 AM - 5:00 PM
Sunday7:00 AM - 5:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.