This profile is uncertified and using publicly sourced data
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Business Details
About
CafeBubble Tea StoreDessert ShopRestaurantTea Room
Founded in 2018 and incorporated in Syracuse, New York, Hi Tea is a locally owned and operated business proudly serving our community from our one and only location at 167 Marshall Street, Syracuse, NY 13210.
Our name (Hi Tea) and picture logo represent our core belief: bringing happiness through tea. Every drink and dish we offer is thoughtfully selected to create a welcoming experience for our customers while sharing flavors inspired by Hong Kong cuisine and tea culture.
Hi Tea is an independent company and is not affiliated with, associated with, or endorsed by any other tea or beverage brands in China or elsewhere. We operate under our own ownership, branding, recipes, and business practices.
Location
Hours
Monday11:30 AM - 9:30 PM
Tuesday11:30 AM - 9:30 PM
Wednesday11:30 AM - 9:30 PM
Thursday11:30 AM - 9:30 PM
Friday11:30 AM - 9:30 PM
Saturday11:30 AM - 9:30 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.