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McDonald's

3.5
(2,277 reviews)

Business Details

2154 Hylan Blvd, Staten Island, NY
10306, United States
(929) 256-2500
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2154 Hylan Blvd, Staten Island, NY
10306, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2154 Hylan Blvd in Staten Island, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
2,277 reviews
5 stars
914
4 stars
429
3 stars
296
2 stars
150
1 star
488
  • BB
    Bobby
    4 days ago
    1.0
    Placed an order on the app and when I got there, they said they couldn't find it. What do you mean you can't find it? Now I lost money. Can't even get a refund. I want my money back.
  • EP
    Evant P
    6 days ago
    1.0
    this might be the worst mcdonald’s ever ngl 😭😭😭😭😭 waited an hour for a quick order, wendy’s better
  • CO
    Courtney Oliver
    Oct 23, 2026
    1.0
    Extremely Disappointing Experience: Rude Staff, Unacceptable Wait Times and Money Lost I had an absolutely horrible experience at this McDonald’s location this evening. The staff was incredibly rude and unprofessional, seemingly taking out their frustration with being overwhelmed by orders on customers who were simply waiting to receive the food they had already paid for. As someone who has worked in various human service roles, I fully understand how stressful and overwhelming it can be to work in a fast-paced environment. However, being overwhelmed does not give anyone the right to speak disrespectfully to customers, especially when those customers have remained patient and have not been rude or confrontational toward staff. What makes this experience even more unacceptable is that I waited inside the establishment for over 30 minutes for an order that the app initially indicated would take approximately TWO MINUTES. Despite waiting all that time, I never received my food. To make matters worse, when I attempted to cancel my order through the app, it would not allow me to do so because the restaurant had supposedly already started preparing it. Yet after more than 30 minutes, there was still no food. So not only did I leave without the food I paid for, but I also lost money and was treated disrespectfully in the process. That is completely unacceptable. I recognize that employees are human and that difficult shifts happen. However, customers should not have to bear the consequences of poor order management, excessive wait times and staff frustration. Basic courtesy and professionalism should not disappear simply because a restaurant is busy. This was not just a case of slow service. It was a complete failure in customer service, communication and order fulfillment. I will never spend another dollar at this location. No customer should have to pay for food they never receive while simultaneously being subjected to rude and dismissive treatment. Management seriously needs to address how this location handles high-volume periods and how employees communicate with paying customers.
  • AV
    Angelica Vasquez
    Oct 19, 2026
    1.0
    Literally the worst they only pay attention to the drive thru i was standing there asking for help and 3 people looked right through me one even told me sorry the drive thru is too busy right now like SERIOUSLY??!!? So people in the front don't matter apparently....then I conducted an experiment...20. Minutes. For FRIES. All I wanted was large fries. So moral of the story.... They only care about drive thru customers. Its terrible not even a manager came to talk to me. Its October 19,2026 12:30 pm
  • WM
    Wayne Mcgee
    Sep 23, 2026
    5.0
    ⭐⭐⭐⭐⭐ I had a truly wonderful experience at McDonald’s and wanted to take a moment to recognize the entire team for their hard work and excellent customer service. From the moment I walked in, the atmosphere was welcoming, the staff was friendly and respectful, and everything was handled in a professional and efficient manner. My order was prepared well, the food was fresh and enjoyable, and the overall experience was much better than I expected. I especially want to give extra appreciation to Andrew, the manager. Andrew deserves a huge round of applause for the way he leads the team and interacts with customers. He was welcoming, attentive, professional, and genuinely seemed to care about making sure everyone had a positive experience. It’s clear that he takes pride in his work and makes an effort to keep things running smoothly, even when the restaurant is busy. Great managers can make a big difference in a customer’s experience, and Andrew is a perfect example of that. His positive attitude, professionalism, and attention to customers really stood out to me. He deserves recognition for the effort he puts into creating a friendly environment and supporting his team. I also want to recognize the rest of the McDonald’s crew for their hard work. Keeping a restaurant running efficiently takes teamwork, patience, and dedication, and it was great to see that reflected during my visit. Overall, this was a 5-star experience from beginning to end. I would definitely recommend this McDonald’s to others, and I hope Andrew and the entire team receive the recognition they deserve. A special thank-you and a huge round of applause to Andrew! 👏👏👏 ⭐⭐⭐⭐⭐ Great job, Andrew and team! 🍔🍟🥤

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery services?

Yes, it offers delivery, same-day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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