We are located on the lower level center court across from Zara.
At Gong Cha, we believe in serving quality bubble tea. Our teas can be blended with a variety of fruits, toppings and creative mixes. Gong Cha prides itself on offering fresh tea and toppings to our customer’s everyday. How do we do this? Our tea and tapioca pearls are kept fresh every four hours. Bubble tea is our specialty and we are excited to have our customers enjoy a great cup of tea with Gong Cha.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.