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El Jarocho Mexican Restaurant and Bar

4.5
(906 reviews)

Business Details

1305 Floyd Ave, Rome, NY
13440, United States
(315) 533-5964
https://eljarochoromeny.com

About

Mexican Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

El Jarocho Mexican Restaurant and Bar
1305 Floyd Ave, Rome, NY
13440, United States

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
SundayClosed

Menu

1 menu · 203 items

Explore offerings from El Jarocho Mexican Restaurant and Bar on 1305 Floyd Ave in Rome, with popular appetizers, nachos, burritos, and combination dinners available at this location.

Full Menu

203 items

Reviews

4.5
906 reviews
5 stars
640
4 stars
157
3 stars
47
2 stars
23
1 star
39
  • PJ
    Patricia Jones
    3 days ago
    4.0
    Authentic Mexican food. Very tasty. Nice atmosphere. Server was very nice and friendly.
  • CE
    Chris Eb
    3 days ago
    5.0
    Great place, great food. Highly recommended!
  • ST
    Shannan Thielbar
    Sep 28, 2026
    4.0
    We were greeted with a kind hello and seated quickly. Our server was kind. We ordered a margarita pitcher to share with Jose instead or house tequila. Not expecting a $12 up charge on that. Honestly it didn’t seem like there was any alcohol in the pitcher at all. The food was ok. There wasn’t a lot of seasoning or flavor without adding the table hot sauce to it. The salsa that came with the chips when seated was tasty and had a nice kick. It was a little disappointing.
  • LA
    Lisa Addison
    Aug 26, 2026
    5.0
    Today I did my first pick up order on the App, I usually prefer to dine in. Food was ready a few minutes ahead of my ASAP time, was hot and delicious when we sat down to eat it.
  • LT
    lindsey taylor
    Aug 15, 2026
    1.0
    I’m really not someone who comes online to bash a business or leave a negative review over one mistake. Things happen. But the way this situation was handled and the way I was treated as a paying customer was honestly unacceptable. I placed a $50 delivery order directly through El Jarocho’s own app and paid extra for delivery. The order was marked delivered, but it was never delivered to my house. After searching around my neighborhood, I called El Jarocho on my way there and explained that I had proof it wasn’t delivered. The delivery photo was not of my house, my order, or my order being left anywhere, and my Ring camera showed that no one ever came to my door. I was completely willing to show them all of this. When I got to the restaurant, no one even wanted to look at the proof. I was basically told there was nothing they could do and to call another number. The person I eventually spoke to on the phone then told me that “next time” I should make sure I know who is picking up my food. That is ridiculous. I did not choose the driver. I ordered through El Jarocho’s app, under El Jarocho’s name, and paid them for delivery. If a restaurant is going to offer delivery, there should be a process for when a customer simply does not receive their order. Missing deliveries happen, and the customer should not be blamed for whichever third-party service the restaurant chooses to use. They eventually remade my food after I had to repeatedly explain why I should either receive the food I paid for or get a refund. I also received no reimbursement for the delivery fee. The delivery mistake itself could have been resolved very easily. The complete lack of concern, accountability, and basic customer service afterward is what made this such a terrible experience.

Brand Certified Facts from El Jarocho Mexican Restaurant and Bar

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Certified October 04, 2026Yext Knowledge Graph
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