Location.com logo
Brand Certified

El Jarocho Mexican Restaurant and Bar

4.5
(899 reviews)

Business Details

1305 Floyd Ave, Rome, NY
13440, United States
(315) 533-5964
https://eljarochoromeny.com

About

Mexican Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

El Jarocho Mexican Restaurant and Bar
1305 Floyd Ave, Rome, NY
13440, United States

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
SundayClosed

Menu

1 menu · 203 items

Explore offerings from El Jarocho Mexican Restaurant and Bar on 1305 Floyd Ave in Rome, with popular appetizers, nachos, burritos, and combination dinners available at this location.

Full Menu

203 items

Reviews

4.5
899 reviews
5 stars
635
4 stars
155
3 stars
47
2 stars
23
1 star
39
  • LT
    lindsey taylor
    6 days ago
    1.0
    I’m really not someone who comes online to bash a business or leave a negative review over one mistake. Things happen. But the way this situation was handled and the way I was treated as a paying customer was honestly unacceptable. I placed a $50 delivery order directly through El Jarocho’s own app and paid extra for delivery. The order was marked delivered, but it was never delivered to my house. After searching around my neighborhood, I called El Jarocho on my way there and explained that I had proof it wasn’t delivered. The delivery photo was not of my house, my order, or my order being left anywhere, and my Ring camera showed that no one ever came to my door. I was completely willing to show them all of this. When I got to the restaurant, no one even wanted to look at the proof. I was basically told there was nothing they could do and to call another number. The person I eventually spoke to on the phone then told me that “next time” I should make sure I know who is picking up my food. That is ridiculous. I did not choose the driver. I ordered through El Jarocho’s app, under El Jarocho’s name, and paid them for delivery. If a restaurant is going to offer delivery, there should be a process for when a customer simply does not receive their order. Missing deliveries happen, and the customer should not be blamed for whichever third-party service the restaurant chooses to use. They eventually remade my food after I had to repeatedly explain why I should either receive the food I paid for or get a refund. I also received no reimbursement for the delivery fee. The delivery mistake itself could have been resolved very easily. The complete lack of concern, accountability, and basic customer service afterward is what made this such a terrible experience.
  • SA
    Scott Allamon
    Aug 7, 2026
    5.0
    Great food
  • MT
    Myron Thurston
    Aug 6, 2026
    5.0
    This is a wonderful little restaurant that has incredibly reasonable prices and a really great atmosphere.
  • AC
    Andre Cuda
    Jul 25, 2026
    5.0
    I think it’s like eating in Mexico. Love the queso, quesadilla, and burritos
  • SC
    Scott Cook
    Jul 24, 2026
    3.0
    I went there because the hotel staff said it was the best and is authentic Mexican food like you would get in the South It's not. The food is good, but averagely so. For Rome, it might be good.

Brand Certified Facts from El Jarocho Mexican Restaurant and Bar

This information is certified by El Jarocho Mexican Restaurant and Bar and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: