Subway

Reviews

• DP

  Don L. Plaints

  2 days ago
  3.0
  I am writing this to provide feedback on my recent experience at this Subway and the whole corporation in general. I want to start by saying the staff members were friendly and professional; my issue is strictly with the current state of the Subway brand and corporate-level decisions. Rochester is the city of subs, therefore I am used to the high standard set by local staples like Wegmans and DiBella’s. Unfortunately, Subway’s current product is subpar and no longer competitive: - Shrinkflation & Value: I ordered a 6" and it felt significantly smaller and lighter than competitors' subs at a similar price point. Filling was acceptable but the bread itself was basically akin to a hotdog bun, chewy and spongey, which got soggy quickly by the dressing. - Quality of Ingredients: Compared to the fresh, hearth-baked rolls and premium toppings found at other local delis, Subway’s ingredients feel processed and tiered toward cost-cutting rather than flavor. The so-called "grilled chicken" was basically just canned chicken with seasoning. I could not taste the "grilled" part one bit. Where did the flavor and texture go? - The Digital Tipping Prompt: Perhaps the most frustrating part of the visit was the card reader's demand for a tip (defaulting to 20%) on a counter-service transaction. While I value the workers, it feels predatory for corporate to use high-pressure digital prompts to supplement wages instead of providing value that warrants a tip. I was planning on giving a 10% but I accidentally "fast-tapped" a 20% tip I didn't intend to give, and while I don't blame the staff for the software, it left a very bitter taste in my mouth. Subway used to be tasty and premium, but now the subs are below average and the checkout process feels like a "guilt-trip". I would rather spend my money at a local deli where the quality matches the price. I hope corporate reconsider its current direction regarding ingredient quality and aggressive tipping architecture. Until then, go to Wegmans or DiBella's. You get a way better sub for a much better value of your hard-earned money.
• TH

  Trish Huynh

  May 1, 2026
  1.0
  I usually order from the subway all the time, but this time I had a horrible experience with one of the employees they named Meg. I didn’t online order and I added extra protein. I saw her do it, and she argued with me that she already added extra when I literally stood there and watched her do it instead of fixing the problem. She argue back with me, which I don’t think it’s right I will never be ordering from this place ever again.
• RG

  Rashana Greene

  Mar 17, 2026
  5.0
  I have been coming to this location for years and never once did I want to run home a leave a review. The young lady Di'Ranna (I hope I spelled that correctly) working the night shift at around 8pm tonight delivered the best customer service I have ever received at any Subway location to date. She was quick, friendly, and extremely attentive to each customers needs. It's unfortunate to say but great customer service is becoming less and less common...however, this experience was extremely pleasant! Thank you!
• SS

  S S

  Mar 5, 2026
  5.0
  I ordered through Subway app for 8:25pm pickup this evening. Picked up my order with no problem and she gave me a free cookie! Even though the website says they close 10pm they usually close early depending on the day/customers. I would recommend 5/5.
• CF

  Candice Fornier

  Jan 27, 2026
  1.0
  Hello, I am submitting a formal complaint regarding an unacceptable experience with a mobile order pickup at one of your locations. I placed and paid for a mobile order scheduled for pickup at 9:25 PM. I arrived at approximately 9:30. The store’s posted closing time was 10:00 PM, and the temperature outside was 17 degrees. Despite arriving before closing, the doors were already locked. I knocked multiple times and was ignored. I then went to a side door and knocked again, at which point the employee acknowledged me but continued closing procedures. A person outside stated the store was closed, even though it was only about 9:30 PM. After insisting on receiving my already-paid order, the employee asked for the name, checked the receipt, and then intentionally threw away the sandwiches that had already been made. This was done after confirming the order, not by mistake. The employee then exited the store visibly upset, stating she had closed early. I want to be very clear: I arrived before the posted closing time, my order was prepared, and I had already paid. Discarding a customer’s paid order and refusing service under these circumstances is completely unacceptable and unprofessional. I am requesting: 1. A full refund for Order #4A487ABF-55, and 2. A formal review of this incident and appropriate disciplinary action, as this behavior reflects poorly on the brand and should not be repeated with other customers. This experience was extremely frustrating and entirely avoidable. I expect follow-up confirming my refund and advising how this matter will be addressed. Thank you for your attention to this issue.