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McDonald's

3.4
(1,837 reviews)

Business Details

657 East Ridge Rd, Rochester, NY
14621, United States
(585) 342-3940
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
657 East Ridge Rd, Rochester, NY
14621, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 657 East Ridge Rd in Rochester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,837 reviews
5 stars
634
4 stars
338
3 stars
314
2 stars
146
1 star
405
  • SG
    Sydney Ginnis
    6 days ago
    1.0
    I found paper on my quarter pounder don't eat here worse service
  • ES
    Ellen Stern
    Oct 10, 2026
    2.0
    I paved an order on the mobile app to save time. It took about 15 minutes to get my food when I arrived and part of the order was missing.
  • GL
    Gigi Lynx
    Oct 5, 2026
    5.0
    Alison is awesome super nice and great service
  • JM
    Jon M
    Sep 18, 2026
    1.0
    Did not get my mobile order. Nobody at counter when I checked what happened, did not answer the phone.
  • SM
    S M
    Sep 4, 2026
    1.0
    I am writing to formally report an incredibly unprofessional experience at your drive-thru. When I pulled up to the window, the employee was looking down at her phone. She slid the window open with one hand, wearing a completely blank, hostile expression. We stared at each other for a few seconds before she handed me a noticeably small cone.Because of the size, my sister politely asked if it could be made larger. The manager mentioned the standard is three swirls, but the employee making it—a Hispanic girl with glasses—snapped back, "It's only three swirls!" in a very rude tone. When they handed the cone back, their attitudes were so terrible that we asked to speak to a manager.The manager was the only bright spot. She was smiling, helpful, and willing to listen. However, as I spoke to her, the rest of the staff made it clear they did not want to be there. In fact, the employees in the back started talking junk, forcing the manager to yell at them to be quiet.The manager apologized, explaining that one girl wasn't even supposed to work that day, which apparently caused her mood. That is no excuse. While the manager tried to handle it, the other girl just stared down at her phone and laughed like our complaint was a joke. We spent our hard-earned money here and expect a basic level of respect, not hostility.

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's on East Ridge Rd in Rochester?

The McDonald's at 657 East Ridge Rd, Rochester, NY is open daily from 5:00 AM to 2:00 AM, except on Sundays when it closes at 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 2:00 AM, with Sunday drive-thru hours ending at 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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