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McDonald's

3.4
(1,022 reviews)

Business Details

1701 East Ave, Rochester, NY
14610, United States
(585) 271-3960
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1701 East Ave, Rochester, NY
14610, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1701 East Ave in Rochester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,022 reviews
5 stars
348
4 stars
225
3 stars
159
2 stars
101
1 star
189
  • RM
    Restless Mind
    5 days ago
    2.0
    This is the first time I've ever been to this McDonald's I just moved in across the street. I was expecting this McDonald's to be a better experience in comparison to Lyell and Lake, it was exactly the same. Potentially even worse. I realize this is a bougie area of the city so like I said I was expecting better I guess I had my expectations a little too high. First and foremost there's nothing to do in McDonald's is not really their fault, I walked up just to see two police cars there that's not something you want to see. And then I get into the store the damn app ain't working. The girl's real sorry like it was my fault the the app doesn't work. Just being a real see. blank. blank. tea about it. As I'm ordering and I hand her my money the two police officers come in., in those police officers apparently took priority over a customer there was no one else behind me they should have told the cops to wait let me finish checking out this customer. Cops are not priority customers are. And then I had to wait at least 12 minutes for my food. I have worked at McDonald's I don't understand how people are so slow when they're only serving One customer it blows my mind. Like I said I waited about 12 minutes for my food food comes out as cold, dry and honestly disgusting. The Big Mac almost smelt spoiled it was weird I never saw anything like that from a Big Mac. And like I said the hospitality was a joke there was none. I don't know I'm not having good luck at any fast food restaurants in Rochester. These people are the slowest rudest customer service I have ever come acrossed. McDonald's is a good paying job and you should be happy as hell to have it and it's easy and it's fun. But no none of these people Lylle, Lake and now East Ave yeah I shouldn't have fast food restaurants I think because you don't know how to do it.
  • DL
    Danny Lopez
    Oct 29, 2026
    5.0
    Food was as fresh as can be.
  • JC
    Josh Cowley
    Oct 23, 2026
    1.0
    Sadly, this location consistently messes up orders. I get here and there, but it's a joke at this point about if they'll either leave something out (like the toy to a Happy Meal) or give us a random box of fries.
  • WW
    Winnie
    Oct 12, 2026
    1.0
    I had multiple extremely disappointing experiences at this McDonald’s. The service is painfully slow every time I visit I wait at least 5 min. (I’m currently in the drive-through as I write this review and have been waiting for a soft drink and a Mc café drink for over 10 minutes with one car ahead of me on top of having to wait at the speaker for a good three minutes before anyone took my order when no one else was ahead of me) anytime I order food here it is incorrect I asked for my burger to have onions put on it. The manager told me I have to park my car get out of my car to go inside to get the onions put on my burger that the employees messed up because there was a line behind me. How unprofessional. They always seem to be out of something, whether it’s sauces, drinks, or menu items. To make matters worse, every employee I’ve interacted with, including the managers, has had a bad attitude. After multiple wrong orders, a manager promised me free food, but when I came back, I was told they couldn’t honor it or do anything about it. I will definitely be avoiding this location in the future. I am finally at the second window after waiting over 10 minutes and my Fountain drink wasn’t even made so yet again I am still waiting. I have contacted McDonald’s corporate number for them to do absolutely nothing. I hope the owner takes his review into consideration because I’m sure I’m not the only customer who has had the same awful experiences and will continue to stop coming here due to those experiences
  • KK
    Kelly
    Oct 11, 2026
    1.0
    Sat in line for ten minutes (once you’re stuck in line, you can’t exit) to order a shake and was told, “Yeah, we ain’t doing shakes tonight.” K.

Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 1701 East Ave, Rochester?

McDonald's at 1701 East Ave is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday to Friday from 5:00 AM to 10:15 PM, and on weekends from 6:00 AM to 10:15 PM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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