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McDonald's

3.2
(1,679 reviews)

Business Details

1965 Chili Ave, Rochester, NY
14624, United States
(585) 464-0730
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1965 Chili Ave, Rochester, NY
14624, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1965 Chili Ave in Rochester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,679 reviews
5 stars
511
4 stars
312
3 stars
297
2 stars
150
1 star
409
  • CI
    Charlie Infantino
    Oct 31, 2026
    1.0
    How do you guys hire people who are alcoholics got a coke from there and a WORKER gave me their drink and all you smelled and TASTED was alcohol what if that was a kids drink.. oh best part MANAGEMENT KNOWS ABOUT THIS AND ITS NOT THE FIRST TIME yeah im report all to the state and calling a lawyer.
  • RR
    ritawilson267
    Oct 31, 2026
    1.0
    I placed a curbside order that they could not accommodate after waiting outside for over 10 mins. Get inside unkept tables after 8 AM and seems like and was short of staff. The young man who finally came to assist the few customers that was waiting by now over 5 mins without being acknowledged didn't seem like he wanted to work. Throwing it's in bags dragging his feet. I asked for a refund so I can get going. The drive thru lady said she dont think its possible to get my money back. Others were waiting longer than me. As I watched the young man throw food in bags I really wanted my money back and the counters were so disorganized. Now about 8:25AM, I believe she was the cook/supervisor started speaking to another worker saying did she(me)get my food. He said yes. She said whats the problem and she still want a refund? I said yes I do. We waited, no communication or acknowledgement as to just say thank you all for the wait(we could had been more understanding) she wanted to argue about no help/staff. I told her she can't take it out on us. We dont know whats going on, they aren't saying anything to waiting frustrated customers. People were leaving and now we are arguing over my food I ordered over 30 mins ago before I left home. I dont want it. She said I will still have to wait for her. I said I will wait and be late today. She thanked me, I thanked her. However, I would remove curbside until they get more staff or just remove it completely. Train more on customer service( even when staff don't want to work), acknowledge waiting customers, its already an inconvenience to people trying to get to work. Lastly, hire more people and give them a good experience to work there and clean up! PS, no way I could eat the food, I would not enjoy it after arguing
  • PP
    Panda
    Oct 23, 2026
    1.0
    Worst. McDonalds. Ever. I placed a mobile order, gave them the code, and they told me to pull up to the first window. Normal so far. The lady at the first window asked "Did you order something?" and when I explained that I had a mobile order, and gave her both the name and code, she said "well you're all set then because I can't find it. Go ahead and pull up." So then I get to the 2nd window, and they try to give me the wrong order. Probably because the first window couldn't print the receipt. I explain the situation, and someone else recognizes the items I'm listing off and tells the person at the 2nd window that they're still working on it, to give me my drinks, and to have me pull up to the 3rd window. So I get my drinks and pull forward. When my food came out, I checked the bag, and noticed it was missing my nuggets. So I park, go inside, and let them know. But to do that, I had to wait behind a half dozen other people who were also there complaining about incomplete orders. So I tell them about the nuggets. They asked for a receipt, which I could not produce because of the window 1 issue. Fortunately, someone remembered me from the line just a few minutes ago, and knew there was supposed to be nuggets in my order. I think they still had to make them though, because I ended up waiting inside for a while. They weren't just sitting on the counter in a bag they forgot to give me. So finally get home, and my wife notices that I'm still missing 2 apple pies and our drinks, which she ordered specifically for the monopoly tickets, didnt have them. I dont know if there was a manager on duty, but it looked like a group of untrained employees with no leadership.
  • NN
    Nick
    Oct 15, 2026
    1.0
    Employees are constantly miserable and disrespectful, almost 15 minute waits for the smallest of orders, and they without fail make food completely wrong. And the inside, disgusting. Clearly the health department doesn't do their job, how this place is allowed to be open is behind me.
  • JJ
    Jerry
    Oct 11, 2026
    1.0
    The worst run location in town. Very few visits to this location over multiple years and they never cease to disappoint. Service is always slow, the food is not made well, the staff are unbearable to deal with.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1965 Chili Ave, Rochester?

Delivery is available daily from 6:00 AM to 11:00 PM.

What time does the McDonald's drive-through open and close?

The drive-through operates every day from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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