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McDonald's

3.4
(2,696 reviews)

Business Details

1422-32 Mount Hope Ave, Rochester, NY
14620, United States
(585) 473-7966
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1422-32 Mount Hope Ave, Rochester, NY
14620, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1422-32 Mount Hope Ave in Rochester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,696 reviews
5 stars
902
4 stars
540
3 stars
464
2 stars
205
1 star
585
  • CB
    Connor Besaw
    Jul 3, 2026
    1.0
    One of the worst McDonald’s around they’ll let you sit in the drive-through as they pump out Uber eats after Uber eats order, until they eventually decide to take orders again and you get your food 40 minutes later.
  • SR
    Sufyan Rajput
    Jun 26, 2026
    1.0
    This is a very bad branch. The night shift is much better because the Spanish workers and a couple of other employees actually do their jobs. But the daytime staff don’t seem to have any interest in working. They keep walking around instead of serving customers and work extremely slowly. Even the manager spends most of the time wandering around instead of managing the team. It looks like no one wants to work. They handle everything as if they’re in no hurry at all. Customers end up waiting for over an hour while everyone does whatever they feel like. They don’t seem to care about the customers. The owner should pay attention because this staff is driving customers away. Either these employees should be replaced, or they need to be held accountable and made to do their jobs properly.
  • AA
    Aurora Jean Alexander
    Jun 22, 2026
    1.0
    ​I am incredibly frustrated with the service I received at the drive-through today. After pulling up, I was told by a staff member that they would be "right with me." I waited for over five minutes, only to have them respond in an extremely sharp, unprofessional tone when I finally called out to check on my order. ​When I explained that I was on a tight work schedule and needed service, the employee told me I would have to come inside to be served. This completely defeats the purpose of a drive-through, especially for someone in my position who cannot leave valuable freight unattended in a vehicle. ​This level of dismissiveness and poor service is absolutely unacceptable. I left without service because I refuse to tolerate such unprofessional and lazy behavior. I strongly suggest management looks into how their drive-through staff is interacting with customers. Also, after looking through the last reviews... for the past 7 or 8 months this location earns 98% 1-star reviews. I would strongly suggest a complete and total renewal of staff and managers here! There are people in the hospitality field who need a job and treat customers with respect and politeness. You might want to hire some of those, instead a group of completely work-shy individuals with an unjustified attitude.
  • AG
    Afghan Global
    Jun 21, 2026
    1.0
    I wish there were an option to give zero stars. They messed up my order, and when I brought it back, I had to wait another 25 minutes for it to be corrected. After all that, they told me they didn't even have creamer for the coffee. The staff was rude, unhelpful, and showed no concern for the inconvenience. Very disappointing experience, and I won't be returning.
  • LL
    Layla
    Jun 6, 2026
    1.0
    Aside from the extremely long wait time (I had to wait at least 10 mins at the speaker for them to take my order) foolishly of me I did not check my meal before I drove off so when I opened my Big Mac up the bread was hard as a rock. Completely inedible. I’m not one to complain I tried calling the store multiple times that night and the next day. Never once answered the phone. I go back to the store and explain to the lady what happened. She had to call someone and they told her I should have brung the food back, ( I should of but I work early mornings and didn’t want to go back out at night and waste another hour for a mistake that should of never happened) Whoever handled that Big Mac and served that to me lastnight is a disgrace. No one should be served food like that. If they think that’s okay to serve I can only imagine what the back of house looks like. It’s giving dirty and careless. Highly do not recommend coming to this location. A prime example of how people get sick. And let’s not forget to mention how unorganized it is when you walk in there trying to get service. All the employees backs are turned to you and don’t even look your way. A girl I guess was coming back from her 30 min break and asked the guy in front of me “you’re still waiting I took my whole break and you never got your food”?

Frequently Asked Questions About McDonald's

What are McDonald's regular store hours at 1422-32 Mount Hope Ave, Rochester, NY?

McDonald's at 1422-32 Mount Hope Ave, Rochester, NY is open 24 hours every day of the week.

When does the drive-thru at this McDonald's location operate?

The drive-thru operates daily from 5:00 AM to 2:00 AM.

Brand Certified Facts from McDonald's

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