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Dunkin' Zero
Brand Certified

Dunkin'

3.0
(84 reviews)

Business Details

3821 W Ridge Rd, Rochester, NY
14626, United States
(585) 622-6388
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3821 W Ridge Rd, Rochester, NY
14626, United States

Hours

Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday5:00 AM - 7:00 PM
Sunday5:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 3821 W Ridge Rd in Rochester, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.0
84 reviews
5 stars
35
4 stars
3
3 stars
8
2 stars
3
1 star
35
  • CS
    Charlotte Steiner
    Oct 5, 2026
    1.0
    I ordered a egg and cheese wake up wrap. It was overcooked. Not sure how they made it this bad. The wait time was a bit long to buy something I had to throw away. The lady at the drive thru was very nice. But I won't come to this Dunkin again. Other options around where I'll actually get to eat what I purchase.
  • FB
    Funny Bunny
    Sep 30, 2026
    1.0
    I usually dont have an issue with this location unless the short skinny blonde is working. I ordered a berry clementine and gives me a cup of watered down lemonade she tells me it looks like that cause it comes with green tea but i got lemonade so thats why my drink was clear. Makes no sense. My food is always burnt and looks like she just threw the ingrediants in a bag and said here u go. Shes the worst. Always something when shes there. Save the hassle and go to a diff dd.
  • AP
    Angie Parkison
    Sep 27, 2026
    1.0
    Never even ordered. Nobody in line. Nobody taking orders.
  • CJ
    Christopher Johnson
    Sep 26, 2026
    1.0
    6 workers standing around laughing with a broken kiosk. One girl was nice enough to ask me my name, but when I said I need to put an order in she walked away and the entire staff refused to even look at the counter If you only want to have a drive up, then close the lobby Terrible customer service Hope this place goes out of business and everyone loses their jobs
  • OG
    Oneida Garcia
    Aug 31, 2026
    1.0
    If i could give a ZERO Star i would! We are long time Dunkin fans and we go a few times a week! For the first time i chose to stop at this location and i wish i never did! The woman named Haleigh (very rude and unprofessional) handed me my bag of food at drive thru and goes have a good day. I had to stop her from rushing off to tell her we are missing our drinks. She then comes back with ONE of the drinks and goes i will be back with your other drink. We wait and wait and she never came back and i just see two other guys walking around. While im waiting for my drink, i happen to notice that my bagel was BURNT! Inside and out! Hashbrowns were mush in the little bag like someone squeeze them or something. Iced coffee was watered down looked like muddy water and tasted watery as if they were running out of coffee and decided to add water to container or cup. Bacon strips soggy. So i just decide to pull out of drive thru and get my money back. I go inside and let Haleigh know that i want a refund i am not happy with the order. She says to me, well you're going to have to wait until im done with the WHOLE drive thru!!!! Mind you there are like 10 cars and more coming! So i say no, i need my refund ive waited long enough. She then says give me 5 min. While waiting, another man walks in and says that his coffee is wrong. All he wanted was a black coffee two sugars. She grabs his cup sets it on the counter and says to give her some time as well. She then goes and starts to prepare food also making him wait. The man goes all i wanted was a black coffee with sugar and its taken 30 min to do that. I finally get my refund just to realize after i left that she had shorted me $6 cash! At this point i was so upset that i didnt want to return for my money. Store owner or corporate needs to do something. This place is horrible. Will never return to this location! DD- Fan :)

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3821 W Ridge Rd, Rochester, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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