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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(356 reviews)

Business Details

(585) 427-8810
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2740 W. Henrietta Rd, Rochester, NY
14623, United States

Hours

Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday5:00 AM - 7:00 PM
Sunday6:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 2740 W. Henrietta Rd in Rochester, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.9
356 reviews
5 stars
186
4 stars
63
3 stars
47
2 stars
17
1 star
43
  • II
    IAmJackpot
    Jun 28, 2026
    5.0
    Customer service was great.
  • AK
    Anthony K
    Jun 4, 2026
    1.0
    Honestly, this was one of the most frustrating Dunkin’ experiences I’ve had. At the drive-thru I had to repeat my order multiple times because the staff kept talking over me and clearly weren’t listening. It felt disorganized and unprofessional from the start. I ordered a large caramel iced coffee with regular cream and sugar, and what I received was basically a black iced coffee with no cream or sugar. The sticker even said “regular,” so either the order was entered incorrectly or it was completely ignored when being made. Either way, it was made wrong, tasted awful, and showed a lack of basic attention to detail. When a simple coffee order can’t even be handled correctly, that’s a problem. Definitely not what I expect from a chain like this, and I won’t be rushing back to this location anytime soon.
  • PB
    Parker Bryant
    May 23, 2026
    1.0
    When I went I was nice too. Young lady was amazing there but I just don’t understand how someone messes up a simple order. I’m lactose so I said bacon and egg bagel, they gave me cheese on it. I find it odd that I was given something that wasn’t asked for. Sure, most get cheese but I feel like I said “bacon” and “egg” quite clearly. But thanks for ruining my morning. Cheers.
  • CD
    C Diane
    Apr 24, 2026
    1.0
    I’ve had multiple negative experiences at this Dunkin location, and unfortunately they all center around the same employee, who I believe is named Amber. She is tall with dark hair and has consistently been rude and dismissive when taking orders. On several occasions, her tone has come across as irritated and unprofessional, making what should be a quick and pleasant stop for coffee feel uncomfortable. What’s especially disappointing is that the rest of the staff have generally been polite and helpful, so this behavior stands out even more. However, repeated interactions like this have ultimately driven my office to stop coming to this location altogether, despite being regular customers. Customer service matters, especially in a place people rely on daily. I hope management takes this feedback seriously and works to ensure a more respectful and welcoming experience for everyone.
  • KP
    Kat P
    Apr 9, 2026
    3.0
    I just used the drive-thru pick up for a box of joes and dozen assorted donuts. They were on time but the donuts were not assorted. They gave me 3x 4 different kinds - 3x chocolate glazed x3, french cruellers, 3x old fashioned, and 3x powder coated jelly filled.... not sure where the boston cream or other varieties were. Not really impressed. If I ordered again, id have to literally type out every donut they should put in the mix. Not sure if I want to go through that trouble, I'd probably just order from a different location

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 2740 W. Henrietta Rd, Rochester, NY?

Dunkin' is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified July 05, 2026Yext Knowledge Graph
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