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Brand Certified

Chipotle Mexican Grill

3.6
(105 reviews)

Business Details

2735 Monroe Ave, Rochester, NY
14618, United States
(585) 551-2279

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2735 Monroe Ave, Rochester, NY
14618, United States

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Reviews

3.6
105 reviews
5 stars
53
4 stars
12
3 stars
8
2 stars
7
1 star
25
  • BS
    Brittany Siplin
    May 11, 2026
    1.0
    I have been to this location twice on my lunch break. Both times they started making the bowl and then the employee came up saying what they didn’t have (cheese, corn and lettuce). The first time I said never mind and left. The second time I was with my friend who asked why they couldn’t pull the toppings from the drive through line. He responded by saying that he asked the manager and they couldn’t use any toppings from the drive thru line to complete our bowls and that they prioritize the drive through customers over the customers that walked in. We both refused to pay for bowls (rice, meat and beans) with no toppings and left. Before we pulled off my friend returned to the store and asked for corporate number to report the issue. Miraculously now they can prepare more corn and lettuce. This location is joke and the employees have poor attitudes.
  • GR
    gabrielle rickey
    Apr 25, 2026
    3.0
    I usually have a pretty good experience when I go to this location, especially when the GM is there, but what happened today kind of ruined it. I ordered today at around 5:30PM so it was busy. When i ordered my protein, the kid who was on the station gave me half of a scoop of the al pastor chicken, basically the equivalent size scoop they use for beans. I realized that they were running low and instead of going over telling the cook he needed more, or using ingredients from the drive-thru area (which i’ve seen them do plenty times before). I asked for a little more and he legitimately added two more pieces of chicken. I was kind of in shocked and he looked at me with a deadpan face, so i asked the girl who was in charge of toppings to give me another scoop, and she gave me an extra FULL scoop. it should not cost almost $50 to get two bowls with a reasonable amount of protein. I have never had this issue before but the online memes about chipotle being skimpy is true. I do t know if it’s company policy or if the people making the bowls were just being lazy. I should be paying for what’s being advertised, no less, no more.
  • LH
    Leutrim Haxhija
    Apr 10, 2026
    5.0
    Tommy is a guy great worker great service that guy deserves a raise
  • MS
    marten s
    Mar 22, 2026
    1.0
    Walked out. Took forever. Didn't seem like anyone there cared or had any idea what they're doing. Last time I came got hardly any meat and a mess of a burrito. Done with Chipotle sorry
  • LC
    LaRika C
    Mar 13, 2026
    1.0
    I came to this Chipotle because it was next to the hotel I was staying at. First thing is this has to be the dirtiest Chipotle I've ever been to. Trays stacked up on the garbage and no one cleaned around the prep station. Second, I approached the gentleman preparing my food letting him know I wanted 2 bowls and a burrito. He didnt say one word to me. Usually I'm asked if I wanted rice. Nothing. I told him I wanted white rice. I waited for him to ask me if I wanted beans. Again, nothing. Finally I asked him if we were going to have a conversation. I told him it is part of customer service. From there, after he put beans and cheese on my entrees, he tells me they have no quac, corn salsa, or lettuce. They chose not to restock even though there was an hour before they closed. Dirty, lazy, and not good customer service. I will not eat here again or recommend it.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Brighton NY specialize in?

Chipotle Brighton NY is a fast-casual Mexican restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at 2735 Monroe Ave?

Chipotle is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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