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Chick-fil-A

3.5
(51 reviews)

Business Details

444 E Henrietta Rd, Rochester, NY
14620, United States
(585) 463-2007

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your Rochester Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
444 E Henrietta Rd, Rochester, NY
14620, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
5/25/20266:30 AM - 10:00 PM
7/4/20266:30 AM - 10:00 PM
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Reviews

3.5
51 reviews
5 stars
28
4 stars
2
3 stars
3
2 stars
2
1 star
16
  • CM
    corey maltsev
    1 day ago
    1.0
    Service was terrible the food took about 5 to 10 minutes to come out after ordering at first I got the wrong sandwich then they apologize to me for that one person working the register. Unacceptable. I feel like this location should have two people working the register. This is very unacceptable and your operator should really be looking into this, this is really where it comes, and where a matter comes out of this this is really unacceptable. I am sorry to say this was a really bad experience for me, but I also want to say this team also has poor management poor managers. This is really not a good team of staff because of everything that is going on I really want to say this was really a bad experiences. The french fries are very salty. I almost was going to come up and say something. These french fries are really the saltiest french fries. I may have ever seen it kind of was too salty. I really think whoever was on fries put too much salt on their french fries today. I really think overall things could have been better but the only thing that was good about the experience was the strawberry hibiscus Sprite that they made me. That was the only good part. I really have to say about this whole experience. I am really sad to say this happened, but I promise this is not the best experience I have seen. I could’ve seen a better experience based off of this, but this experience could have gotten better if they did things the correct way.
  • SN
    S N
    May 6, 2026
    1.0
    Waited over an HOUR for 4 items & half were missing. Please do everyone a favor & shut it down
  • AK
    Andrew K
    May 2, 2026
    1.0
    Came inside for an order pickup. I stood waiting for someone to acknowledge me for far too long. It turned out my food was the only bag sitting behind the counter the entire time. I had to get someones attention after multiple employees ignored me.
  • TT
    Tater
    May 2, 2026
    1.0
    Not sure why this one opened when it takes almost 30 minutes most days to get through the drive-thru and I'm also confused on why they put a mobile Lane when they always seem to merge the two lanes together so the mobile Lane is completely useless. Just go to the one down the street and save yourself some time.
  • SV
    SummerTime Vybz
    Apr 25, 2026
    1.0
    TERRIBLE CUSTOMER SERVICE!!! THEY DONT EVEN ACKNOWLEDGE YOU WHEN YOUR WAITING AT THE COUNTER. THE MANAGER CAME UP LOOKED AND WALKED AWAY WITHOUT SAYING SOMEONE WILL BE WITH YOU SOON OR LET ALONE JUST HELLO SMH. TERRIBLE EXPERIENCE I JUST LEFT AFTER WAITING 10 MINUTES AND STILL NOONE WOULD COME TAKE MY ORDER.

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