Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Let’s start with the experience from the beginning. When we pulled up to the drive-thru, the lady taking orders with the red and black braids was rude and seemed completely uninterested in helping customers. She was rushing people through the speaker and was on her phone instead of paying attention.
When we got to the window, we waited approximately 5–8 minutes. She had forgotten our drinks until I reminded her. She then said, “Ugh, this place is dirty,” while wiping down the credit card machine with water, followed by, “I’m tired, I’m ready to go home.”
I left without a receipt other than my Apple Pay receipt. When I opened the bag to get my food, I found a fly inside the bag with my food.
I immediately called the restaurant to see what could be done. After explaining what happened, the resolution offered was simply free food. I’m sorry, but after finding a fly in my food, free food is not an acceptable resolution.
The entire experience was unacceptable from the customer service at the drive-thru to the wait at the window, and ultimately finding a fly in the bag with my food. I have never experienced something like this at a restaurant, and I am extremely disappointed with how the situation was handled.
AC
Angel Cruz
Aug 30, 2026
4.0
The place is clean no food and garbage on the floor the tables are clean. The employees were nice and acted like they enjoyed working at the restaurant. The food came out in a reasonable amount of time. wasn't to busy when I went.
PC
Patricia Cutulle
Aug 24, 2026
3.0
The place was clean. The food was basic Arby's.
SM
Susan Moneypenny
Aug 19, 2026
4.0
I went through the drive thru, to take food across town, and they double wrapped it for me, to help keep it warm. Very polite young man took care of me!
This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: