Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Extremely disappointing service — every single time.
Unfortunately, every time I visit this location, the customer service is consistently horrific. The employees seem more interested in joking around and carrying on their personal conversations than acknowledging or assisting customers. People walk in, stand waiting to be helped, and employees will make eye contact yet continue their conversations as if customers aren’t even there.
My advice? Save yourself the frustration and use the drive-through, as the service seems somewhat faster that way.
There is a serious lack of customer service, professionalism, and basic awareness of what it means to serve customers. What’s even more disappointing is that there are other McDonald’s locations in the area that offer fresher-tasting food, considerably better service, and employees who actually seem to care about the customer experience.
McDonald’s is a recognizable brand, but the people representing that brand at this location are falling far short of the mark. Management needs to take a closer look at what’s happening here because customers deserve much better.
JZ
Jose Zampko
Oct 17, 2026
1.0
Messed my order up & manager struggled to my my order right
CC
Chris
Sep 18, 2026
1.0
Put in a mobile order. They said they could see the order but couldn't make it because the GPS didnt say I was standing right in front of them showing them the order number. What a complete joke.
PP
Preston
Sep 11, 2026
1.0
Employees only take orders at ONE drive thru window.
KA
Keep Life Simple Allan
Sep 7, 2026
5.0
Just a typical McDonalds. We stopped in for breakfast and a coffee. Service was fast and we ate inside
What are the regular store hours for McDonald's in Poughkeepsie, NY?
McDonald's in Poughkeepsie is open daily from 6:00 AM to 10:00 PM.
Does this McDonald's location offer delivery service, and if so, what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to midnight. You can order online through their delivery URL.
Is drive-thru service available at this McDonald's, and what are the hours?
Yes, the drive-thru is open daily from 5:00 AM to midnight, matching the delivery hours.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's Poughkeepsie have WiFi and seating available?
Yes, this location offers free WiFi and has seating available, including wheelchair-accessible seating and restrooms.
Can I order McDonald's food via mobile apps?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What types of food services does this McDonald's serve?
They serve breakfast, lunch, dinner, desserts, coffee, and have a children’s menu with a variety of quality menu options.
Are there nearby places where I can visit before or after dining at McDonald's?
Yes, nearby places include IHOP for additional breakfast and brunch options, Godfathers Pizza if you want a pizza alternative, and Dunkin' for coffee and bakery treats.
What medical services are close to McDonald's if I need assistance nearby?
Emergency One and Nuvance Health-GoHealth Urgent Care are nearby emergency medical facilities offering urgent and emergency care.
Are there useful services like postal or automotive nearby McDonald's?
Yes, the United States Postal Service and US Post Office are nearby for your mailing needs. For automotive assistance, Mavis Discount Tire and Safelite AutoGlass are close by.
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