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McDonald's

3.6
(917 reviews)

Business Details

171 Market St, Potsdam, NY
13676, United States
(315) 265-6890
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 Market St, Potsdam, NY
13676, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
SaturdayOpen 24 Hours
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 171 Market St in Potsdam, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
917 reviews
5 stars
350
4 stars
209
3 stars
162
2 stars
69
1 star
127
  • LL
    Leo
    Oct 27, 2026
    1.0
    Please fix the soda machine. Even your workers are getting disgusted with the warm and flat soft drinks (hence the 5 stars for service since it's not their fault that management is incompetent).
  • BD
    Bryson Davis
    Oct 25, 2026
    5.0
    **THE WORST EXPERIENCE OF MY ENTIRE LIFE. FIVE STARS.** I have never been so emotionally, physically, and spiritually violated by a fast-food establishment in my entire existence. From the moment I entered McDonald’s, I knew something was deeply wrong. The atmosphere felt like a post-apocalyptic documentary, the floor was stickier than a middle school cafeteria table, and the air smelled like someone had deep-fried a car battery. I ordered a simple meal. A SIMPLE MEAL. I was not asking for a miracle, a kidney transplant, or the secrets of the universe. Just a burger and some fries. Apparently, this was an unreasonable request. I waited so long for my food that I genuinely considered updating my emergency contacts and writing a will. I watched three generations of families come and go. I aged approximately 47 years standing at the counter. At one point, I believe I became part of the furniture. When my food finally arrived, the fries were colder than my ex's heart, the burger looked like it had been assembled during an earthquake, and my drink had approximately two ice cubes and the emotional depth of a puddle. The cheese was hanging off the burger like it was trying to escape a crime scene. The lettuce looked like it had been harvested during the Great Depression. And the nuggets? Oh, the nuggets. Those little golden rectangles tasted like they had been manufactured in a government laboratory and shipped here in a container that had not seen sunlight since 2009. One of them was so hard I considered using it to repair a pothole in the parking lot. The customer service was an extraordinary experience. I made eye contact with an employee, and they looked at me with the thousand-yard stare of a soldier returning from war. I asked for ketchup and received the kind of silence usually reserved for unanswered prayers. I have had more meaningful conversations with automatic doors. The bathroom? A historical landmark of human suffering. I entered as a customer and exited as a survivor. I would describe it in greater detail, but the Geneva Convention probably prevents me from doing so. By the time I left, my order was wrong, my drink was mostly ice, my fries had the temperature of a recently discovered glacier, and my faith in civilization had been reduced to a single trembling thread. **SO WHY AM I GIVING FIVE STARS?** Because somewhere between the psychological warfare of the waiting time, the burger that appeared to have been assembled by a raccoon, and the fries that could legally be classified as a cry for help, I experienced something truly magical. I realized I would absolutely come back tomorrow. There is something deeply humbling about paying $16 to have your afternoon ruined and then sitting in the parking lot eating every last crumb because, unfortunately, the McNuggets still slap. McDonald's did not serve me a meal. It served me a character-building exercise. It tested my patience, challenged my immune system, and introduced me to emotions I previously believed were exclusive to war veterans and people who have accidentally deleted their entire college essay. I left a different person. A stronger person. A person who now knows that happiness is temporary, fries get cold, and the drive-through speaker is apparently powered by a demon trapped inside a microwave. Would I recommend this establishment? Absolutely. Would I return? Unfortunately, yes. Would I bring my family? Only if I wanted to teach them resilience. **FINAL RATING: ⭐⭐⭐⭐⭐** Worst dining experience of my life. The food fought me, the service ignored me, and the bathroom tried to end me. I have never suffered so much for so little money. See you tomorrow, McDonald's. I'll be ordering the same thing.
  • JW
    Jacob Wright
    Oct 22, 2026
    1.0
    I don’t even know where to start, the amount of incompetence in this McDonalds specifically sucks today was the 5th time I went there for breakfast and everytime before my order has been messed up but I refuse to go back and cause a seen but today was the nail in the coffin, why are employees putting random sauces on my breakfast sandwiches that aren’t advertised you order a sausage egg and cheese bagel which never shows any sauces on it on the kiosk I go to eat it and sum random sauce is pouring out never again will anyone catch me getting breakfast at Potsdam McDonalds again. Like I said straight and pure incompetence
  • ML
    Mr Nicholas Le
    Oct 5, 2026
    1.0
    I walk in this morning monday october 5 and proceed to order.. My order cost two more dollar for the same thing I get yesterday so I asked the cashier why and she call the manager over the manager was rude and uneducated she was loudly speaking to me like she was mad at me or I did something wrong... Very unprofessionally manner so I walked out and said have a nice day. Oh she was not happy... She should leave her problem at home and not bring it to work or share with a customer
  • BM
    Brandon Mossow
    Oct 4, 2026
    1.0
    Absolutley disgusting environment. Tables were all dirty the counter/soda machine area had dried soda all over. No napkins out or ketchup you have to ask for it. Worst McDonald’s I’ve ever been too in terms of service and cleanliness.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Potsdam, NY?

McDonald's in Potsdam, NY is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours on Fridays until 4:00 AM and all day Saturday (midnight to 11:59 PM).

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM. You can order online at https://mcdonalds.order.online/business/-5579.

Brand Certified Facts from McDonald's

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