Bruegger's Bagels

Reviews

• CH

  Claire Hardie

  Apr 23, 2026
  5.0
  The last good Bruegger's alive.
• JG

  Julia Gulia

  Feb 20, 2026
  2.0
  I was disappointed with my recent visit. The cashier interaction felt cold and unfriendly — no “please,” no “thank you,” and very little basic customer courtesy. It made the experience uncomfortable from the start. After I completed my payment (and chose not to leave a tip due to the lack of service), the cashier appeared visibly upset, which only reinforced the awkwardness. On top of that, the driveway/parking lot area is in very rough condition. It’s uneven and poorly maintained, which makes entering and exiting the property frustrating and potentially damaging to vehicles.
• DJ

  denise jenkins

  Jan 11, 2026
  1.0
  Disappointed and disgusted. While the new cashier was very pleasant, she handled the situation poorly. After forgetting my coffee cup, she dug through the trash to retrieve my receipt to verify the purchase, which was extremely unsanitary. A team lead, trainer, or manager should have immediately had her wash her hands before continuing to handle anything else. Instead, she was simply told where to find receipts on the computer when they saw her digging in the garbage. Completely unsanitary and unacceptable. Also, one of the coffees I asked for was iced coffee and the same manager/trainer told me it will be $1 per pump of Carmel, since I didn’t order a cold brew and in a very snarky demeanor! Will not visit this location again. Managers, trainers, leads need to take a training class in how to interact with customers along with taking food and safety courses.
• DC

  Douglas Carney

  Nov 29, 2025
  1.0
  Bruegger's is usually awesome. First time going to this location. Got a Bacon 2 egg and cheese - they gave me raw bacon and burned eggs. I threw it out and went to Tom Wahl's. Will avoid this location in the future.
• JF

  Jonathan Francisco

  Jun 1, 2024
  5.0
  I’ve grown up being a fan of Brueggers in the rochester area, but since I’ve moved into my new house in the Bushnells Basin area the basin location has especially stood out as being excellent. The staff are all friendly, polite, the one time in over a dozen that I waited longer than a couple minutes they were very apologetic and offered to make it right. Whether I’m online ordering or coming in store to pick it up, the service is ALWAYS quick and accurate. I’ve never had to wait on an online order (even though I live right around the corner which is impressive), and just this morning I walked in and ordered at the counter and it felt like I had barely sat down to wait after I ordered that they were already calling my name. 10/10 would recommend not just Brueggers but this location specifically! I can’t post a new review so I’m editing this one on June 19th! Just had yet another great experience and breakfast this morning. Got my go to siracha honey sunrise 2 egg sandwich and added a hashbrown side and classic cold brew all of which are delicious. Also wanted to shout out to the manager Sean - he’s so friendly and welcoming. He was even juggling helping man the register as well as training an employee on how to use the register/showing her around the location while still providing excellent service and effective management. Bushnells Basin Brueggers continues to operate like a well oiled machine!!

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