Dunkin'

Reviews

• DM

  Daniel J. Middleton

  1 day ago
  5.0
  We walked in during what appeared to be peak hour — somewhere between 8 and 9 AM — and placed our order for sandwiches and coffee. Our food came up fast; we heard it called out almost immediately. The drinks, however, never came. Two customers who walked in after us ordered, received everything, and left while we were still waiting. When we flagged it down, staff apologized and remade our drinks on the spot — and then my wife noticed two drinks sitting quietly in the mobile order pickup area that turned out to be ours as well. They apologized again and sent us off with the extras. The takeaway: walk-in orders during the drive-thru rush can slip through the cracks, so keep an eye on the counter. Drive-thru is clearly the priority here — I even got pushback for photographing the trophy they earned from corporate for drive-thru excellence. No exaggeration. But that priority shows. This location runs like a well-oiled machine from management down, with every staff member knowing their role and executing efficiently. The drinks were great, the sandwiches came out right, and they made things right without hesitation when something went sideways.
• GR

  G R

  Apr 30, 2026
  1.0
  East side dunkin next to knights inn was terrible yesterday. They had 3 people working in there fron what I could see, I ordered 10 chocolate munchkins and my usuall frozen coffee. After I ordered, I had to wait ten minutes for the car in front of me to even get their food and I thought that was bad until I got to the window myself. She came up and handed me a clear Dunkin'. Donuts cup with what was clearly not ten munchkins, so I told her that I ordered ten, and I would like all ten, and I counted them.Very quick and there was only six. So she goes back, put 3 more in, comes back tells me that there was only 9 in total. So I told her just to give me a regular one This seemed to really annoy her when she came back, she pushed the cup into my hand and spun off also, giving me my receipt, which stated the time 4:18pm. I didn't get my frozen coffee until 4:35pm and it wasn't even made correct. I am at a dunkin donuts everyday just about but this was a nightmare. I feel like I was being tested in so many ways and am just thankful for my girlfriend on the phone keeping me calm. I dont mind waiting a little but receiving attitude because you cant do your job right and dont want to give me what I paid for and on top of that having me wait over 15 minutes for my coffee is ridiculous. I can tell the girl who was taking the orders and had a attitude wont last long employed anywhere but I definitely will not be going back to that location. 0 stars if I could that was terrible.
• MN

  Mike Nelson

  Apr 9, 2026
  1.0
  What is it about dunkin lattes that is so difficult for them to get right? I'm paying 5-6 bucks and I get a cup of sweetened milk. I know a latte has a lot of milk in it, but you should be able to taste the espresso. I asked them to remake it, they gave me the exact same thing a second time, so I just left. Normally I wouldn't bother leaving a review like this because it happens at literally every dunkin all the time. But usually if I ask them to remake it, they get it right the second time. So I learned my lesson, I'm just not gonna mess with dunkin anymore. I'd rather pay the extra dollar at Starbucks and know they're gonna give me a good coffee.
• AL

  Amanda Van Leuven

  Mar 5, 2026
  5.0
  This is my favorite dunkin in oswego!! They always get my order right and it’s always delicious! I love when the girl micheal lynn makes my coffee!
• CH

  Cici Harris

  Mar 5, 2026
  5.0
  Love this place!!! There was no wait time and this girl i think the manager michelle lynn was the sweetest and got everything right on my order. I recommend the caramel craze

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