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Watson's Chocolates

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About

Candy StoreChocolate ShopDessert Shop
A regional favorite, Watson's crafts chocolate confections. Known for our famous Sponge Candy, we offer a large variety of high-quality chocolates including custom chocolates, chocolate logos, chocolate wedding favors, chocolate gifts, holidays, special events, along with everyday items like caramels, chocolate pretzels, and classic assortments. Four generations of Watsons oversee the daily operation of Watson’s Chocolates to ensure that our many customers receive the same or better quality that has become the trademark of Watson’s Chocolates since our humble beginning in 1946. Only the freshest, costliest, and purest ingredients are used in the creation of our products. No shortcuts are taken, no compromises are made.

Location

Watson's Chocolates
8337 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.