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Charleys Cheesesteaks

3.4
(174 reviews)

Business Details

1900 Military Rd., Niagara Falls, NY
14304, United States
(716) 298-5005
https://order.charleys.com/menu/outlets-at-niagara-falls/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1900 Military Rd., Niagara Falls, NY
14304, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 8:00 PM
Saturday11:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM

Menu

1 menu · 81 items

Explore offerings from Charleys Cheesesteaks on 1900 Military Rd. in Niagara Falls, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

81 items

Reviews

3.4
174 reviews
5 stars
71
4 stars
34
3 stars
13
2 stars
7
1 star
49
  • JS
    Jashandeep Singh
    1 day ago
    5.0
    Soo good food and fries and also lemonade was really good
  • CC
    Charintip Promlit (Cherrin)
    Jul 2, 2026
    1.0
    I am extremely disappointed with my experience at this location. The service I received was not only unprofessional, but also felt disrespectful and potentially discriminatory. I ordered a 10-piece chicken combo with fries and a drink. From the beginning, the staff member who took my order had a rude, dismissive attitude. She spoke in a harsh tone, showed no willingness to help, and made me feel uncomfortable as a customer. When my order was ready, she shouted it out in an aggressive manner and immediately turned to laugh with her coworkers. This behavior was highly unprofessional and felt disrespectful. Based on the way I was treated, I could not help but feel that I was being looked down on, possibly because I am Asian. The situation became even worse when I checked my order and found that I only received 7 pieces of chicken instead of the 10 I paid for. When I brought this up, she dismissed my concern and gave an illogical explanation, saying it was because I ordered the “Scorpion” spicy flavor. That makes no sense—I ordered a 10-piece combo, not 7 pieces. Instead of correcting the mistake, she appeared irritated and unwilling to take responsibility. This was not just poor customer service it was disrespectful, careless, and deeply concerning. No customer should feel unwelcome or be treated differently in this way. I strongly urge management to review this incident seriously, improve staff training, and ensure that all customers are treated with fairness and respect.
  • AS
    Anthony Suarez
    Jun 25, 2026
    1.0
    The cook/employee very nasty and arrogant. Would not give him my business. He is giving Charley's Cheesesteaks look bad.
  • CM
    Cristian Masta
    Jun 24, 2026
    1.0
    Full hostility
  • NG
    Nish Grewal
    May 17, 2026
    1.0
    these are their “large fries that they fill up to the top.” complete rip off.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours for Charleys Cheesesteaks at Outlets at Niagara Falls?

Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Is Charleys Cheesesteaks open for delivery or drive-through services?

No, Charleys Cheesesteaks does not offer delivery or drive-through services as all delivery and drive-through hours are marked closed.

Brand Certified Facts from Charleys Cheesesteaks

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Certified July 05, 2026Yext Knowledge Graph
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