Chipotle Mexican Grill

Reviews

• EA

  emily allem

  2 days ago
  1.0
  I understand it’s a brand new store, but something needs to be done. I waited 2 hours after my expected pick up time after being told they were an hour behind on online orders. They were out of chips, black beans, and veggies even after seeing someone walk in with black beans. My food looked slapped together and was lukewarm at best. I really hope they get the support they need or this store will not last. There was no apology for the wait or any urgency. It seemed like the in store line was moving at a better pace. If you’re willing to try them out, do not order online.
• SS

  Shayna Surita

  2 days ago
  5.0
  Honestly for just opening they are doing the best they can. I get that people expect for everything to be quick but they just started they allowed to have mess up's. Was ya perfect when ya start a new job..nope… honestly the staff kept good energy even while being cursed out. And kept apologizing for the inconvenience. So be patient. Ya rushed them to be open cause they wasn’t open on the 12th now they open and obviously short staffed and ya still got a problem. Also it’s the first few days being open ya expected it to be smooth??? Go apply if you feel you can do better!!
• AB

  Adam Badawy

  5 days ago
  1.0
  Horrible wait time. I ordered through mobile and still waited about two hours. The location seemed completely unprepared for opening and was running out of items very quickly, including cheese. If you have a lunch break from work or school, don’t even think about coming here because the line moves extremely slowly. There was only one person putting the food together while another person was just standing there scanning orders. They need at least three people working the food section so the line can move faster. Overall, very disappointing experience. The wait time and lack of preparation need to be seriously improved.
• KK

  Kyle

  6 days ago
  1.0
  Ordered a hour in advanced for a mobile order at 2:10, it was scheduled for 3:10, I went into the store and no one was making any mobile orders and the line was out of the door and my food was not ready they started writing down names of peoples ordered that should’ve been completed they totally ignored me and I didn’t receive my food I waited until 3:40 and it was still not done, I tried to get refund and they said I had to do it on the app, I tried doing it on the app and it said my order couldn’t be found so not only did I not get my food they took my money.
• KL

  Kelly Lewis

  Aug 25, 2026
  1.0
  Disappointed Experience at the New Chipotle Just walked away from the new Chipotle with my kids, who have been **so excited** about this location coming to our neighborhood. Today, August 25, 2026, at approximately 11:06 a.m, we stopped by, only to be told by a female staff member standing outside the door that they were not open yet and would be opening tomorrow. We only decided to check if they were open becuse we were leaving the center when I noticed two other individuals being allowed inside. I also overheard another female employee tell them that they were the first customers. Naturally, we turned the car around and came back because we assumed the restaurant must have actually opened. Unfortunately, we were disappointed and left without being able to get inside. I completely understand that there may be a soft opening, training, or some other reason for limited access, but the conflicting information was frustrating especially after seeing other customers being welcomed inside while we were told the location wasn't open. I hope the communication and customer experience improve, because my kids were genuinely looking forward to this location opening in our neighborhood. What should have been an exciting first visit ended up being a pretty disappointing experience.