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McDonald's

3.4
(852 reviews)

Business Details

531 W Union St, Newark, NY
14513, United States
(315) 331-2499
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
531 W Union St, Newark, NY
14513, United States

Hours

Monday5:45 AM - 11:00 PM
Tuesday5:45 AM - 11:00 PM
Wednesday5:45 AM - 11:00 PM
Thursday5:45 AM - 11:00 PM
Friday5:45 AM - 11:00 PM
Saturday5:45 AM - 11:00 PM
Sunday5:45 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 531 W Union St in Newark, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
852 reviews
5 stars
276
4 stars
200
3 stars
138
2 stars
93
1 star
145
  • JR
    Jeffery Russell
    Aug 19, 2026
    5.0
    Another Satisfying meal from the Golden arches! No complaints, fast service, hot food, full belly, slightly increased cholesterol... Exactly what I expected! Thank you McDonald
  • TF
    Tony FX
    Aug 16, 2026
    5.0
    The woman at the drive thru was a incredible. Very pleasant with a great sense of humor
  • LD
    Lori DiSanto
    Jul 21, 2026
    1.0
    I went thru the drive thru and using mobile app number to order a Carmel frappe with lots and lots of caramel like extra extra were my exact words and the screen showed the added extra 70 cents...she was having trouble on her end trying to take the 15% off of the order and when she got it had us pull forward ..we paid and pulled up to the next window and was told to go park in first parking space and they'll bring out the frappe...so we waited and waited...finally the girl brings it out and I looked at it and said that's not extra Carmel like I ordered and she proceeded to tell me that I didn't order it that way and I said oh yes I did and we paid extra for it..so she said fine I'll go make another one...so we meanwhile checked our receipt to see they didn't charge it and realized that when she couldn't figure out how to take 15% off and when she finally did she didn't re add the extra 70 cents per my request for Alot of Carmel and extra extra extra Carmel...finally she comes back carrying the receipt to show what it said and I tried explaining to her what happened and she cut me off saying her manager said they wouldn't make me another one and I said that the cashier took off the 70 cents when she had trouble and snottily she says she wouldn't of taken it off ....WELL needless to say this is the reason for their poor review bc the cashier that took the order would of clearly remembered what I said bc it was a unique way of asking for Alot of Carmel but yet the manager wouldn't make good on the order and the girl that was sent out to deliver it was very snotty and argumentative and kept cutting me off when telling what had obviously just happened!!! Not to mention that the manager should have come out if they weren't going to make good on my order!!! I'm extremely not happy with them and this is to show future customers that this restaurant doesn't listen to their customers nor do they make good on their mistakes!!!
  • AG
    Ava Griffith
    Jun 28, 2026
    1.0
    Very very slow no matter busy or not, and very rude.
  • PB
    P B
    May 29, 2026
    1.0
    If I could give this McDonald’s a zero for tonight’s service, I would. Not only was the service poor, but the manager and his staff were extremely disrespectful and lied to me about my experience to my face. I sat in the drive‑thru while the other lane moved continuously. My lane was completely stalled. I watched at least seven cars go ahead of me. I assumed they were busy and maybe forgot about our lane, so I called inside and said, “Hey, no one is taking orders on the inner lane.” The manager responded, “We’re busy and only have two people, but I’ll tell her to get on it.” After that, someone faintly said, “Are you going to be using your McDonald’s app today?” I said yes and gave my code. Then there was complete silence. I asked my daughter if we should just go inside and order. I even laughed and thought to myself, not out loud, “The teens must be running it tonight.” I said, “Hi, is anyone there?” Nothing. I repeated my number. Then a man took the phone and said, “We’re taking your order.” Before responding, I told him, “Hey, this is some really poor customer service, to be honest.” I then explained that if they could not run both lanes, they should close one. He said they were not allowed to do that. I explained that no one was responding, and he said, “What do you want us to do?” I honestly thought he was a teenager. I could not believe this was the manager. I pulled forward and went inside and asked for the manager, having no idea that the man who had been rude to me on the speaker was actually the manager. What followed was the worst experience I have ever had with a manager. He lied repeatedly. I said, “You are not going to take my order after I waited, called, and tried to order?” He spoke over me, raised his voice, and told me again that I was disrespectful, yet when I asked him how, he could not explain. When he asked me to explain myself, which was absurd, he talked over me the entire time. I felt like I was in the twilight zone. He said, “I am not serving you. You were disrespectful. She said you were.” All I said to her was “4816,” which was my app code. I was calm the entire time. He was irritated, dismissive, and unprofessional. He insulted me, embarrassed me, lied to me, and patronized me. I have never had an experience like this in my life. I was genuinely in shock. Chase is not able to handle pressure. I have never felt so insulted while trying to spend my own money at a restaurant in my own town, a restaurant owned by locals. It was the worst service I have ever received. He made multiple claims that were simply not true. He cannot claim I was loud or belligerent. I am a local teacher, and some of my students were behind me in line. I understand how to model respectful communication with service workers. I will be contacting regional management because I am still in disbelief at how poor, absurd, distasteful, and insulting this experience was. He literally said, “Go to another restaurant since I am not going to take your order,” after I had already endured poor service multiple times in one visit. He never apologized. He claimed he did, but he absolutely did not. For contrast, I have had wonderful experiences with the Friday morning crew. It is a treat for my kids, and they know us, know our order, and are always kind, even when busy. That is why tonight’s experience was so baffling. I went to Burger King afterward and received excellent service. I strongly encourage you to review the cameras and audio from tonight. Please observe the manager’s demeanor and listen to the conversation. Chase, you lied, and you even admitted you could not remember what I supposedly said that was disrespectful. I would appreciate a call from the owner or regional manager. I do not want to patronize a business that insults and shames its customers instead of taking accountability.

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