Yang Guo Fu Malatang

Reviews

• NN

  na nguyen

  2 days ago
  4.0
  Popular malatang chained, not much variety toppings in my opinion. The soup was pretty much the same as others chained but it comes out really fast. Friendly workers also. There is also a coffee shop in store so alot of food options for you. 8/10.
• BL

  Bethany Lum

  May 10, 2026
  5.0
  Easy to order from the kiosk and the wontons in chili oil were very flavorful
• KD

  KENNY DJ

  May 6, 2026
  1.0
  Dear Management, I am writing to formally express my serious disappointment regarding my recent experience at your restaurant. The way this situation was handled was extremely unprofessional and demonstrated a complete lack of responsibility from multiple staff members. At approximately 8:35 PM, I placed an order for a Malatang dry pot (麻辣香锅) through your website. The estimated completion time provided to me was around 8:50 PM. I arrived at the store around 8:55 PM and asked the staff whether my order was ready. I clearly provided the name on the order. Instead of checking the system properly, the staff simply told me that dry pot orders take longer than regular malatang and asked me to wait longer. At that point, it had already been more than 25 minutes since I placed the order. After waiting an additional 15 minutes, I asked again around 9:15 PM. Only then did the staff realize that my order had never been prepared at all because the order printer had run out of paper, meaning my ticket was never printed. What is completely unacceptable is that I had already informed the staff of my order name earlier, yet nobody bothered to verify the order status before telling me to continue waiting. This level of negligence is highly unprofessional and demonstrates a serious lack of attention and accountability. Because of the staff’s failure to properly handle the situation, I missed my 9:06 PM train. This was not even a busy period in the restaurant. During the entire time I was waiting, employees were casually talking among themselves about their paychecks and taxes while continuously ignoring my order. What makes this even more disappointing is that this is not the first time this exact issue has happened. A previous order I placed through another app experienced a very similar problem, although at that time I was not in a rush to catch transportation. The staff involved included a middle-aged man, a woman, and a younger male employee. After finally realizing that my order ticket had not printed, they quietly checked the backend system and only then started preparing my food. Earlier, the staff themselves had already stated that dry pot orders take a long time to prepare. I informed the younger male employee that my next train was at 9:35 PM. In response, he used inappropriate language and cursed (“wocao”), which further reflected the lack of professionalism in the situation. When I later asked whether the food could realistically be completed in time for my train, I was told it would not be possible. Despite the inconvenience, wasted time, and the fact that I missed my train entirely due to staff negligence, nobody offered a sincere apology, any reassurance, or any form of compensation. I was the one who had to request a refund myself. The middle-aged male employee then canceled the order in a visibly unhappy manner and informed me that the refund had been processed. What made the experience even worse was that I had been waiting for a long time while extremely hungry, yet after all of that waiting and inconvenience, I still left without receiving any food at all. Overall, this experience was extremely frustrating and unacceptable. The issue was not simply a delayed order — it was the complete lack of responsibility, communication, professionalism, and customer care shown by your staff throughout the entire situation. I hope management will take this complaint seriously, review the conduct of the employees involved, and improve internal procedures to prevent customers from being ignored in this manner again.
• JP

  J P

  Apr 28, 2026
  5.0
  Always my go-to place for a pay-per-pound Mala soup bowl. Friendly atmosphere in a prime location
• PC

  Pablo Chandía

  Apr 26, 2026
  5.0
  Tasteful food , varied options , kind personnel , pretty decorations ! I am so glad I chose this place to eat ! Thanks !

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