The Dining Room at RH Guesthouse New York

Reviews

• SW

  Sylvia Wu

  4 days ago
  1.0
  EXTREMELY DISAPPOINTING. As we were seated, we asked if the cake we brought could be stored in the freezer free of charge. Our server confirmed that. We had to wait a long time for her to come back and take our order. After the meal, we asked for our cake back, which took nearly half an hour and a separate, second request to a different staff member. To our confusion, the cake had clearly NOT been refrigerated: the taste was was room temperature, the icing was melting, the raspberries had degraded. One side was also visibly damaged from careless handling. Not only that, the server added that there would be a cake-cutting fee, inconsistent with what we’d been told earlier. From the start we made it clear that we did not want any in-restaurant services (plating, cutting, serving, etc.) We also did not plan to cut or eat the cake in the restaurant: just taking a few quick pictures because it was our friend's birthday and since we thought the space was beautiful. Then, when I was paying the bill up front, the server said she was "waiving" the fee, again contradictory. Slow service, mishandled cake, and conflicting information made for a frustrating experience. I’ve contacted the restaurant directly about this. Hopefully it is addressed soon, because a standard policy and respectful service should be a priority to any customer experience.
• BG

  Bennet Gaming

  6 days ago
  2.0
  Service and is definitely to be improved from the Hostess desk to the Waiters. Overall, the quality of the food is pretty good, but I personally ordered the lobster salad and was very hard to enjoy it in the way they presented it You basically got small dish with large amount of beef salad, fresh lobster, and avocado, and you can even have space where to cut a maneuver around that amount of Salad Shrimp cocktail had a beautiful presentation and they were pretty good
• SS

  Shakara

  Oct 8, 2026
  1.0
  My friends and I travelled from London to New York and were really excited to visit this restaurant, as it had been on our list for some time. We genuinely enjoyed the food and drinks, although the restaurant itself was absolutely freezing, which made for a very uncomfortable experience. When we received the bill, we noticed that a service charge had already been included, which we paid. As we had already paid the service charge, we chose not to leave an additional tip. Before leaving, we went to the bathroom, and as we came back up the stairs, we were approached by a member of staff (I’m not sure of his exact role) who asked whether there had been anything wrong with our meal or service. We said no. He then asked why we hadn’t left a tip. I asked whether tipping was optional, and he said yes. At that point, my friend and I were confused as we had already paid the service charge. He then proceeded to tell us that we “should” be paying 18% and asked whether we would be paying by cash or card. I found this interaction extremely uncomfortable and intimidating. There is a big difference between leaving a tip voluntarily and being approached by a member of staff and made to feel that you are expected to pay an additional 18% after a service charge has already been added to the bill. As a “high-value” establishment, I would expect customers to be able to leave after paying their bill without being confronted or made to feel guilty for not leaving an additional tip. Tipping should be a choice, not something a customer feels pressured into doing. I would suggest you pay your staff properly. We felt so uncomfortable, we decided to wait outside in the rain for our uber. Unfortunately, this interaction completely changed my impression of the restaurant. Between the uncomfortable temperature and, more importantly, the way we were approached and pressured about tipping, the experience fell far short of what I would expect from an establishment of this calibre. I would not return, and I would encourage management to reconsider how situations like this are handled. Customers should never be made to feel intimidated or uncomfortable for choosing not to leave an additional tip, particularly when a service charge has already been paid.
• RB

  Robin Bailey

  Sep 14, 2026
  5.0
  We had another amazing experience at one of our favorite restaurants! The food is always delicious, cocktails on point and ambiance beautiful and relaxing. The service was particularly wonderful on this visit and that was due to the attentiveness and friendly demeanor of Anthony, our server, and Paul, the manager. They are really standout employees of RH and Paul was extremely astute and really was on top of every detail to make our visit enjoyable. We look forward to coming back soon!
• SG

  shako Gotsiridze

  Sep 13, 2026
  4.0
  Unfortunately, our brunch experience was disappointing. We waited almost an hour for our food after placing the order, which is far too long for brunch. I ordered the Steak & Eggs – Bavette ($48) medium-well, but the steak had a lot of fat and the quality was not what I expected, especially for the price. On a positive note, the staff was very polite, welcoming, and attentive, which I truly appreciated. The atmosphere is also nice and stylish. Overall, though, it feels like this is more of a place people come to for the name, status, and atmosphere rather than for exceptional food. Considering the long wait and the quality of the meal, I expected much more. We paid around 580 and it’s not best experience

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