YB
Younes Bichri
Jun 2, 2026
Dear Ownership / Senior Management,
I am reaching out regarding a disappointing experience at your West Village location on Monday, June 1st, at approximately 8:40 PM (order #S078, approximately $76.84). I am writing in the sincere hope that someone responsible for the restaurant will review what occurred and contact me directly.
This is particularly disappointing for me because I had previously visited your restaurant, enjoyed both the food and hospitality, appreciated the halal options, and even left a positive review afterward. That prior experience is exactly why I chose to bring my wife and toddler (under two years old) back during our time together in New York.
Unfortunately, this visit was overshadowed by what I can only describe as deeply unprofessional treatment from the person who identified himself as the manager on duty that evening (I may have overheard the name “Andy” or “André,” but I am not certain and do not wish to state that as fact).
Upon arriving, the available seating was very tight for a family with a toddler, so I politely asked whether there might be a slightly larger table and explained that we were happy to wait.
While waiting, my wife politely asked another group of guests whether it would be alright if we sat beside them temporarily. To be clear, these guests had already finished eating — their meals were completed, and they were simply sitting together talking after dinner. They were incredibly kind and voluntarily offered to rearrange slightly to make room for our family.
Shortly afterward, the manager approached us and accused us of “moving regular customers” and questioned why we had “moved his customers.” This was confusing and embarrassing, particularly because the guests had already completed their meal, voluntarily offered to help us, and no complaint had been made by anyone. I respectfully responded, “Are we not customers too?”
What troubled me most was not a disagreement over seating, but the tone and conduct. Rather than helping de-escalate a harmless situation, the interaction felt confrontational, dismissive, and unnecessarily hostile. Later, I also experienced an unnecessarily confrontational interaction when I simply asked whether I could wash my hands while the restroom was marked out of order.
Afterward, when I asked whether there was someone above him I could speak with, I was told there was nobody else to contact and no contact information was provided. Even after we sat down, our table remained dirty while nearby tables were cleaned.
The cumulative effect of these interactions materially affected our evening. We had cancelled another dinner reservation because I genuinely believed this would be a restaurant my family would enjoy based on my previous experience. Instead, what should have been a pleasant family meal became uncomfortable enough that I could not properly enjoy the experience or meal.
I also found it concerning that after the guests who had kindly accommodated us left the restaurant, the manager appeared to go outside and continue discussing the situation with them, which only reinforced the sense that this was being escalated unnecessarily.
I want to be clear that I am not exaggerating events or adding details. I am simply asking that this be reviewed fairly and professionally. There should be security camera footage between approximately 8:40 PM and 9:15 PM that objectively reflects the interaction.
I would genuinely appreciate the opportunity to speak directly with someone from ownership or senior management regarding this experience and better understand how situations like this are expected to be handled.
Sincerely,
Younes Bichri