Ladurée

Reviews

• BW

  Brigid Weese

  1 day ago
  5.0
  Stumbled on the pastry cafe on Madison Avenue on rainy afternoon. Addi provided a welcome smile so we decided to stay for a light lunch & tarts. Good food and great customer service.
• MB

  Maria B.

  May 15, 2026
  5.0
  I really love this place everything is so delicious. I wish there was more seating spot.Stuff is very friendly and always ready to help .Very elegant, the true spirit of Paris. Love love love
• JM

  Jennifer Mirkin

  May 9, 2026
  1.0
  Paid $28 for overnight delivery to arrive on Friday as a Mother's Day gift. Package has been delayed and isn't going to arrive till Monday. I don't even know what the quality of the macaroons are going to be like by the time they arrive. Does this happen often? Huge disappointment from a seemingly high-end company.
• FI

  Florencia Ierullo

  May 7, 2026
  5.0
  Riquísimo todo. Probé el macaron grande con frambuesas y la croissant de salmón ahumado con un latte de leche de almendras. Gasté 32usd, vale la pena la experiencia, muy lindo el lugar. Se pide en la caja y te lo alcanzan a la mesa
• A

  סליאור ביטון

  Apr 29, 2026
  1.0
  I am a daily customer, which is why this experience was especially disappointing. I ordered a coffee that was far too strong and politely asked if it could be remade. Instead of receiving basic customer service, I was ignored repeatedly while other customers were allowed to cut ahead of me. The barista kept telling me “someone will help you,” yet no one ever did. Even while preparing drinks, she continued to overlook me. When I approached her a second time and simply asked not to be ignored and to have my request handled, I was met with dismissiveness. At that point, I asked for a refund. What happened next was completely unacceptable: in front of a full store of customers, the barista loudly shouted, “You always do this.” This was false, humiliating, and deeply unprofessional. I have never returned a coffee before, never asked for a refund, and never made a complaint. I am a loyal customer who supports this business almost every day. When I asked for the employee’s name, she refused to provide it. Because she would not identify herself, I took out my phone to document the interaction. In response, the same employee took out her own phone and began filming me. At that point, what began as a simple request to fix a coffee had escalated into an intimidating and hostile interaction initiated by staff. This was not about a coffee being too strong it was about being ignored, publicly embarrassed, refused basic accountability, and then being confronted and filmed by an employee after asking for a name. If this is how loyal customers are treated, ownership should be very concerned. I hope management reviews this incident seriously, identifies the employee working that shift, and addresses the level of service and conduct displayed today.