We were visiting New York, Interpid, Madame Tussauds and other fun places at Times Square nearby with the family, and the kids. The Kids were starving after walking around Times square, so we branched here to get them some food. The lady at the front desk (specifically a Black middle-aged woman) gave us probably one of the worst customer service I've seen & witnessed in my entire life. Even though other staffs of the business were very pleasant to attend to us, she soured the entire service with a total nasty attitude, she didn't answer any of us when we greeted her including other customers, squeezed her face like the entire problem of the world sat on just her neck. Sadly, we were left to order our meal with her. When we were leaving, the kids even said bye to her multiple times, and again she just ignored. Someone who has such unpleasant, unwelcoming attitude shouldn't be at the front face of your business cause they'll leave more sour, wrong representation of the business/experience with innocent customers even if the product or meal was great. Aside that, the meal was great!