Dunkin'

Reviews

• MA

  Maddy A

  Apr 22, 2026
  5.0
  The staff are super nice here, a few times I’ve accidentally mobile ordered normal coffee when I meant to order decaf and they were nice enough to remake it for me. That’s why I keep coming back here when there are so many other Dunkin’s nearby.
• KS

  Katie Sanderson

  Nov 23, 2025
  3.0
  Not helpful staff. The app doesn't support ordering single packets of condiments for hashbrowns, and yet they won't give a packet despite having those condiments because it's an 'add-on' for sandwiches. They don't know their own systems and I had to go without my normal condiments other stores provide as a result. They gave a bunch of attitude about it.
• AC

  Alexandra Cotter

  Nov 19, 2025
  1.0
  ⭐ 1-Star Review ⭐ Dunkin’ Donuts — Never Again I went to this Dunkin’ with my boyfriend, and honestly… worst experience ever. I get that it was a training day for the staff, but the wait time was ridiculous. We were standing there forever just to place an order — nobody seemed to know what to do, and the manager who was training them definitely wasn’t helping. And speaking of the manager… while we were waiting, she kept eyeing my boyfriend and giving him these weird, lingering looks like she was interested in him. Super unprofessional and honestly just uncomfortable. Then when we finally did get our food? My bacon was completely burned — like dark, crunchy, inedible. Meanwhile my boyfriend’s order came out perfect. At that point, I was just over it. Safe to say I won’t be coming back here. I’d rather make my own food at home than deal with this mess again. 👎🍩🥓
• RR

  Retisha Raj

  Nov 19, 2025
  2.0
  I’ve been going to the Dunkin’ on 34th and Lexington for the past six years, almost five days a week, and today I left feeling really disappointed. Earlier this week I noticed a few new faces, but as the days went by, every familiar staff member was gone. I was told that the entire team quit, and it honestly made me sad. The last group of employees was always so friendly and welcoming, they made the place feel comfortable. It means a lot when you walk in and the staff knows your usual order without you having to explain it, and now I have to repeat everything to new people who still end up getting it wrong, which leaves me waiting all over again. I also heard before that Dunkin’ doesn’t promote the long-time workers, and instead brings in new people to be managers and supervisors. It’s disappointing to see good employees leave and lose that sense of connection. You know what’s crazy! I have the utopia bagel place right next to my building, I literally opened one door and walk through the other and I chose to support Dunkin, now I’m sad to see the staff go. 🥹
• DM

  Denise McLachlan

  Jul 23, 2020
  4.0
  Everything was ok, I had to repeat myself several times to place my order. They are more organized now that they only wait on one person at a time. Overall not bad.

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