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Brand Certified

Chipotle Mexican Grill

3.3
(182 reviews)

About

Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
165 E 116th St, New York, NY
10029, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 165 E 116th St in New York, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.3
182 reviews
5 stars
69
4 stars
27
3 stars
19
2 stars
16
1 star
51
  • AS
    Alfred Shaw
    4 days ago
    2.0
    The food was good, but the young woman working at the register really needs to be more professional. On October 8, at around 6:30 PM, I arrived after receiving a notification that my order was ready. Since the designated pickup area was unattended, I went to the cashier. She looked through the orders but somehow missed mine and told me it wasn’t ready. I trusted her and waited patiently for another 15–20 minutes while she continued chatting with someone who appeared to be her friend. During that time, other employees placed at least five more orders on the pickup counter, yet she never bothered to check again. When I finally asked her to check one more time, she found my order sitting there. It had apparently been ready the entire time! And the restaurant wasn’t even busy! I respect anyone who works to earn a living, but that’s no excuse for wasting customers’ time. Please take your job seriously and be more professional.
  • MM
    Ming
    5 days ago
    4.0
    Everything went well except my Steak. It looked dry before I ordered it but after I tasted it, unfortunately, I was right.
  • NK
    Nica Kobayashi
    Oct 6, 2026
    1.0
    I places an order by Seamless, and the order came without any chicken. You should train or check your employees… This wasn’t a simply error.
  • CT
    Cyn T
    Oct 6, 2026
    2.0
    Slow service, employees act like they don't see you. Mobile orders take just as long to receive as standing online does. The store is usually dirty. Service was so slow two cops walked out. . Not sure if they need more staff, or more training. Either way this location is unbearable.
  • GS
    Gilberto Sarabia
    Sep 15, 2026
    1.0
    Yesterday Around 6:45 pm I got my salad Food and portions always good I got salad with brown rice but the brown rice was oily. Not sure if they have recipes for that! The lady served my food, she write down C “ I was trying to paid but the person on the register he was busy with the phone “ FaceTime with someone, he got very distracted that he charged me $23.00 for a chicken salad. I asked him to check but he was talking in the phone. After I asked for the manager he corrected the price. I asked for the manager the lady was serving the food she told me that he was doing the deliveries and he was on the phone too. The phone was in the shirt and he was touching the phone. That is not food safety at all. How the manager was on the phone? And he told me I’m busy sir what you need!!! No even se me I just left.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in East Harlem serve?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 165 E 116th St, New York?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified October 11, 2026Yext Knowledge Graph
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