CT
Craig Theisen
5 days ago
This is our favorite cookie shop in the Upper West Side and it’s not even close. We live right around the corner and come here several times a week for warm, freshly made cookies with a crispy outside and warm and perfect inside. The employees must have been selected from the kindest people in NYC and Nadirah in particular is a ray of sunshine whenever we see her. The sweetness of the cookies is just right, not too much and not too little.
This place is better in my opinion than Levain, which is too sweet and over the top, and waaaaay better than the horrible Crumbl, that has no flavor and is just a pound of pure sugar and shortening.
Give Chip City a try! We slept on it for a couple of years and then walked in one night on a whim and we have been hooked ever since. Also if you come here often the counter staff will know you and the loyalty program is pretty generous.
Best staff I’ve ever been welcomed to get something sweet, angel and nadirah are literally the dream team I would take them anywhere if I could! Blessings!!
The staff are so kind. The cookies are amazing and always warm. Sooo much better than Insomnia and Crumbl. My fave is the Tiramisu Crookie, Banana, and confetti. Wow! Highly suggest!
AU
A Google User
Aug 10, 2026
Cookies are so fresh and warm. The perfect consistency, just the right amount of soft and gooey in the center, but doesn't fall apart.
Staff at this location is super friendly.
It's a very small shop, no place to sit or hang, so you got to take your cookies to go.
AK
Aiyana Karanja
Jul 29, 2026
PSA THE CROOKIES CHANGE LIVES: Chip city should genuinely have the hype that crumbl has because the cookies are amazing, the customer service in New York City is always great. The first time I went to Chip city it was in Boston and that guy was a little odd, but every location in New York has been filled with nothing but amazing people. 10 out of 10 would 100% recommend, #GiveChipCityTheirTens.