CAVA

Reviews

• SO

  Selin Ozguler

  3 days ago
  3.0
  CAVA used to be one of my favorite places, but over time the prices went up while the portions got noticeably smaller. Unfortunately, there was also a very strong smell inside the restaurant that made the experience less enjoyable. The food is still decent, but it doesn’t feel as worth it as it used to.
• JD

  Joshua DeJesus

  May 8, 2026
  5.0
  MAILIN WAS AMAZING. So kind even amongst the rush hour. It felt like she really cared about me. And you know, I needed that. Here I thought I was just getting a bowl for lunch. I left with a smile and an interaction that made my day. Thanks Cava!
• RC

  Rafael CV

  May 8, 2026
  4.0
  Hemos pedido dos bowls y una botella de sgua pequeña. Nos ha salido por unos 35$. Siendo NY está muy bien. La comida estaba rica y más sano que el 90% de los lugares de la ciudad. Así que recomendable si quieres una comida más suave (o no, tu eliges los ingredientes).
• SB

  Sarah Buckins

  May 7, 2026
  1.0
  To Whom It May Concern, On May 1, 2026, I visited the CAVA Soho location at 50 Spring Street and had a very unpleasant experience with the staff. I was assisted by a young lady, who I believe is named Gemil. From the beginning, she had a nasty attitude toward me. During the interaction, manager Rosibell also spoke to me rudely regarding an extra topping, telling me I could not receive a third topping. According to the CAVA website and current menu policy, customers are allowed three toppings, not two. As a regular customer, I am familiar with the ordering options, which made the interaction even more frustrating. Employees and management should be properly updated and informed regarding their own policies before speaking to customers disrespectfully over them. I understand policies can change, so I initially let the issue go at the time. However, I am a regular customer at this location and have only noticed this new crew for the past week or two. After leaving the store, I realized I was never given a receipt, so I had to walk all the way back during my break to request one. The receipt I was eventually given was for Order ID AAA5PNMUACK8 (#50 For Here), although I am not even sure it was the correct receipt because I never order pita chips. The delay and inconvenience wasted a large portion of my break. The following day, May 2, 2026, I returned to purchase a kids meal. I was initially greeted politely by a young man named Elian. However, manager Rosibell immediately began speaking to him in Spanish regarding my order and instructed him not to give me the extra topping. I again explained that the policy allows three toppings, but she walked away and returned with a yellow laminated policy sheet. During this interaction, Elian began loudly insisting he could not give me olives, and while preparing the meal, he was noticeably shaking off portions while scooping the toppings, which felt intentionally disrespectful. The overall behavior from the staff was extremely upsetting and unprofessional. Throughout the interaction, they continued speaking Spanish while looking at me after I expressed that I understood what they were saying and felt it was rude in the context of the situation. Due to how uncomfortable the interaction became, I took a picture and informed them I would be filing a complaint. For reference, the receipt from May 2, 2026 was: Order ID AAA5PNMWACL8 (#50 For Here) As a regular customer, I was very disappointed by how I was treated during both visits and wanted to formally bring this matter to your attention. Sent from my iPhone
• SI

  Sophie Imhof

  May 6, 2026
  1.0
  I love Cava, usually I go to their location in the UES. First time I was at this location and the customer service was horrible. I think her name was something like Cemile? She was one of the worst customer services I have experienced in the city. She had a crazy attitude, making my visit feel so bad.

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