When you visit a fast food place it is assumed you will encounter not very nice workers. Our experience at CAVA was far different because of Genesis. She was attentive, accommodating and extremely polite. We were seated in a cleaned table, in less than 8 minutes since walking in through the door, plus we were eating healthy! What else can you ask for a restaurant?
NP
Natalia Cole Przybylski
5 days ago
I honestly don’t understand how this location has five stars. From the moment we walked in, the staff seemed irritated and unwelcoming.
It was my first time at CAVA, so I asked a few basic questions, simply what certain items were and whether they were meat or chicken. I wasn’t being picky; I was just trying to understand the menu so I could order. The employee became visibly annoyed and passed my unfinished order to another worker. Since he didn’t know what I had requested, he put the black lentils meant for my bowl into my son’s bowl.
I politely explained that my son wouldn’t eat the lentils and that they were supposed to go in my bowl. They seemed annoyed about correcting their own mistake. When they remade his food, they gave him less than half the original portion, while other customers were receiving full bowls. Since he was only getting meat and rice, no sauces, vegetables, or other toppings, I asked if they could at least add a little more rice.
They added it, but not without giving me an unnecessary warning that this was “the first and last time” because they weren’t allowed to do that. It was just a little extra rice to make up for all the toppings we weren’t getting, yet they spoke to me as if I were asking for something completely unreasonable.
The problem wasn’t only the portion; it was the attitude, facial expressions, and uncomfortable energy from the entire staff, including the manager (or what it seems). A first-time customer asking basic questions should not be treated like a burden. I should have walked out instead of paying for food served with such hostility. I won’t return to this location or any for the matter
MI
Mat Israelson
Aug 7, 2026
CAVA is easily one of my favourite spots for a quick meal. What I really like is that it’s actually different from most of the other fast-casual places out there. There are so many combinations and everything has a ton of flavour without feeling like the same boring bowl you can get anywhere else.
The chicken is always good, the dips and sauces make the whole thing, and I love being able to mix everything together and make it exactly how I want it. Portions are solid, ingredients taste fresh, and even when there’s a line they usually move people through pretty quickly.
Definitely one of those places I keep coming back to. Quick, fresh, filling and actually really good. Easy 5 stars.
LR
Leslie Rivas
Aug 4, 2026
By far the best CAVA location I’ve been to! Not only the food, but the service is always amazing. The customer service is top tier. I have zero complaints since they are always answering your questions, giving recommendations, and caring for you while you are there, not like a 'stop talking and move out of my way' vibe, but always as a 'I’m here to help.' Coming from someone with lots of food restrictions, it was nice to ask and have people actually care to help me eat something that I would enjoy, without making me feel bad for just asking questions. Everyone was amazing, I wish I could remember the name of everyone because that’s how much I care when someone goes out of their way to listen and care, but thank you all of you, I know it’s not an easy job but you are doing a good one!
Special thanks to Suleiny who was so kind! Girly, that’s how you do customer service. Thank you for making us feel welcome, heard, and for being you.
I had an amazing experience at CAVA, and I have to recognize Suleiny for making it exceptional. From the moment I walked in, she greeted me with a warm smile, a positive attitude, and outstanding customer service. She was patient, knowledgeable, and made sure everything was perfect.
You can tell Suleiny genuinely cares about the people she serves. She went above and beyond to make me feel welcome, and that level of kindness is rare to find. Employees like her are the reason customers keep coming back.
CAVA is incredibly lucky to have someone like Suleiny on the team. She deserves to be recognized for her hard work, professionalism, and the positive impact she has on every customer she helps. Thank you, Suleiny, for such an outstanding experience!