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Acai Bowl/smoothie bowl with NUTELLA®, fresh fruit and granola and chia seeds
Brand Certified

Tropical Smoothie Cafe

3.8
(115 reviews)

Business Details

4797 Commercial Dr, New Hartford, NY
13413, United States
(315) 922-7609
https://locations.tropicalsmoothiecafe.com/ny/new-hartford/4797-commercial-dr

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® in New Hartford makes eating easy breezy with refreshing, made-to-order smoothies, wraps, flatbreads, 'dillas and bowls. From popular picks like the Island Green® smoothie and Acai Bowls, protein packed options like the Peanut Paradise™ smoothie or PB Protein Crunch Bowl, to limited-time seasonal optionslike Toasted Snack Rolls and the Watermelon Mojito® Smoothie. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in your day – perfect for breakfast, lunch or dinner. Eat some good!™ *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
4797 Commercial Dr, New Hartford, NY
13413, United States

Hours

Monday7:00 AM - 10:00 PM
Tuesday7:00 AM - 10:00 PM
Wednesday7:00 AM - 10:00 PM
Thursday7:00 AM - 10:00 PM
Friday7:00 AM - 10:00 PM
Saturday7:00 AM - 10:00 PM
Sunday8:00 AM - 9:00 PM
7/4/20267:00 AM - 10:00 PM

Menu

1 menu · 88 items

Explore offerings from Tropical Smoothie Cafe on 4797 Commercial Dr in New Hartford, with popular featured products, toasted snack rolls, digital exclusives, and breakfast available at this location.

Menu

88 items

Reviews

3.8
115 reviews
5 stars
68
4 stars
12
3 stars
3
2 stars
8
1 star
24
  • SM
    Shivani Mishra
    Jul 3, 2026
    2.0
    Service can be improved. There was one girl who seemed super nonchalant about our dairy allergen concerns and it seems they don't properly clean their blenders despite us notifying them of allergies to dairy (they only briefly rinse it). They said they mostly don't have dairy items but many of their smoothies contain yogurt which is dairy. At least they confirmed amongst themselves whether one of their ingredients contains dairy or not. Service is also kinda slow.
  • DC
    David Cannistra
    Jul 1, 2026
    2.0
    Very slow service with less than stellar employee. One person making smoothies and other 2 sitting in the back. Glad to hear competition is coming so will not have to go back
  • AL
    Allie Liesch
    Jun 29, 2026
    1.0
    I ordered two snack rolls and an American wrap via the app on June 24th. Drove to pick it up and I see a sign on the door that says they're out of cheddar cheese and chicken. No big deal - I didn't order anything with chicken. I walked in, and the girl just tells me "We're out of meat so we can't make your order." "I thought the sign says just out of chicken? The only meat I ordered is bacon." "Yeah. We're out of meat." I asked if she can just cancel the order then and she said she can't cancel the order, but offered no other options and just went to making a smoothie for someone else that was waiting. The other lady making sandwiches said they could cancel the order. I waited a couple minutes for confirmation, but the original girl never acknowledged anything more. I immediately wrote the company via the website/jotform and have received no reply and sure enough, the girl never cancelled the order and my card got a charge. So $15+ for no food and rude service. ETA: I was offered a $10 gift card instead of a refund. I said no, as I was charged more than that. Then I was offered more *instead of a refund*. When I asked for just a refund, they stopped responding. Absolutely atrocious customer service.
  • JC
    Jesse Coughlan
    Jun 21, 2026
    2.0
    I understand having broken equipment, but being out of several key ingredients is unacceptable. Received the wrong order twice (other customers did as well while we were there). Very off putting from a normally very good Tropical Smoothie Cafe.
  • ML
    Michael Leone
    Jun 14, 2026
    1.0
    Just ordered a PB Banana Flatbread and she made it and told me afterward that they were out of granola. Upon ordering I should’ve been notified as I would’ve declined to order the flatbread. Very shady and it’s very sad that we don’t tell customers whom are paying what they are actually getting. Avoid this location as there clearly is a lack of customer service.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe in New Hartford accept reservations?

No, Tropical Smoothie Cafe in New Hartford does not accept reservations.

What are the operating hours for dine-in and takeout at Tropical Smoothie Cafe?

The cafe is open from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday and Sunday for dine-in and takeout.

Brand Certified Facts from Tropical Smoothie Cafe

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Certified July 05, 2026Yext Knowledge Graph
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