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Brand Certified

Chipotle Mexican Grill

3.8
(957 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4815 Commercial Dr, New Hartford, NY
13413, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.8
957 reviews
5 stars
477
4 stars
187
3 stars
101
2 stars
40
1 star
152
  • TG
    Tatum Golis
    4 days ago
    1.0
    I have been waiting in the line for 45 minutes and no chicken or steak was available. Every time I asked how long they did not answer my question. I understand it being busy, what I don’t understand is being unprepared for the dinner rush. It is ridiculous how long I waited.
  • SN
    Shane Nicholson
    May 7, 2026
    1.0
    3rd time in a month I’ve came in here after a 12 hour work day to get some food for the family. When I tell them I have a bit of a big order I get the look of frustration and anger because im not getting one kids sized quesadilla. Always out of their proteins and expect me to wait 20 minutes to have more cooked. When I was told there was no steak. I was repeatedly offered a meat I had no interest in. Staff is always rude and all appear to hate their job. The dining room is always the most disgusting place in the city. As a former manager in the food industry , this place is absolutely not up to standards all around. Staff complains about working and being busy. They are all allergic to keeping the store clean. It’s a shame because my family loves the flavor of the proteins here but we are better off going down the street to Moe’s. Do better chipotle.
  • TT
    toes
    May 1, 2026
    1.0
    I would usually rate higher but I'm sick of every time going in they prioritize online orders over the people in line. I was in line for over AN HOUR and when they ran out of chicken they put more on and told everyone it would be an extra hour wait because its for online orders. A genuine waste of time and sick of the online order line going faster than the people actually standing there waiting.
  • TC
    tom clough
    Apr 26, 2026
    1.0
    Placed a to go order online Friday for pick up at 7:10 pm. It was not done until 7:45 pm. That's not the biggest issue. The place was filthy there was food everywhere. I watched them building to go orders. The station had food from all the different bins spilled all over, dripping different ingredients into different containers. I watch an employee that was making food remove his cellphone from his pocket with his gloves still on, text on his phone put it back in his pocket then make food for people multiple times without changing his gloves. That is disgusting.
  • DM
    Deidre Mazzara
    Apr 26, 2026
    1.0
    It's astonishing how legitimately every single time we order pick up, the order is wrong. I'm truly not exaggerating. We finally got to the point of reaching out to corporate to respectfully discuss this and we received a free entree. Just picked up the free entree... guess what?! WRONG. We usually are able to check the missing items (chips) before we leave and catch those, but a burrito and burrito bowl are impossible to check until you get home and rip them apart. So unfortunate there isn't another location in the area to order from instead. The dinner conversation revolved around swearing off this Chipotle location moving forward. Just such a pain, always.

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